Uninstall "Unknown Application" Error

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Uninstall "Unknown Application" Error
 
Jim Albert




Posts: 21
Joined: 2005-12-31
I am getting a pop-up error window when I try to un-install my outlook Addin.

The pop-up error dialog simply says "Add-In Express .NET" in the title and "Unknown application ()." in the body and has an OK button.

My configuraion information is ...

Add-In-Express 2.8.1763
ADX Extensions 1.5.902
Outlook 2003
Windows XP SP2

I do not see this on every machine, only a few machines. Can you give me a hint what might be causing it.

Jim
Posted 16 May, 2007 09:24:07 Top
Sergey Grischenko


Add-in Express team


Posts: 7233
Joined: 2004-07-05
Hi Jim.

Do the problematic PCs have the latest Windows and Office updates installed?


P.S. Note that we take up your forum requests in the order we receive them.
Besides, it may take us some time to investigate your issue. Please be sure we will let you know as soon as the best possible solution is found.
Posted 16 May, 2007 09:35:11 Top
Jim Albert




Posts: 21
Joined: 2005-12-31
They are all on the latest office updates and windows updates.
Posted 16 May, 2007 10:18:59 Top
Sergey Grischenko


Add-in Express team


Posts: 7233
Joined: 2004-07-05
Jim, what localization does Outlook have on the PCs? Is it English or something else?
Posted 16 May, 2007 10:40:57 Top
Jim Albert




Posts: 21
Joined: 2005-12-31
English.
Posted 16 May, 2007 10:42:42 Top
Sergey Grischenko


Add-in Express team


Posts: 7233
Joined: 2004-07-05
I think the issue is in the Name property of Outlook.
For some reason the value is incorrect.
Could you please check it in the add-in code?
Posted 16 May, 2007 10:46:41 Top
Jim Albert




Posts: 21
Joined: 2005-12-31
What do you mean by the "Name" property of Outlook? Do you mean the Name property of my addin?

Jim
Posted 16 May, 2007 10:49:54 Top
Sergey Grischenko


Add-in Express team


Posts: 7233
Joined: 2004-07-05
Hi Jim.

I meant OutlookApp.Name property. What value does the property return on the PCs.
Posted 17 May, 2007 06:12:08 Top