Installation Problem: Error Code 2352

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Installation Problem: Error Code 2352
 
Hess Matthias




Posts: 9
Joined: 2006-02-27
One of our Customers reports an Error when he tries to install our Add-in on one of his workstations. (All other workstations work fine). We are using Add-in-express Version 2.8.1763.2005

Error Message:
The Installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2352.

Any idea what this means ?

Kind Regards
Matthias
Posted 27 Mar, 2007 01:48:44 Top
Sergey Grischenko


Add-in Express team


Posts: 7235
Joined: 2004-07-05
Hi Matthias.

What operating system does the customer use?


P.S. Note that we take up your forum requests in the order we receive them.
Besides, it may take us some time to investigate your issue. Please be sure we will let you know as soon as the best possible solution is found.
Posted 27 Mar, 2007 07:38:24 Top
Hess Matthias




Posts: 9
Joined: 2006-02-27
Customer uses Windows XP, Service Pack1 and Office 2002 with Service Pack2 or Service Pack3.
Posted 27 Mar, 2007 10:16:01 Top
Martin Mizzell




Posts: 77
Joined: 2006-06-02
I have had alot of problems with Outlook XP if the end user doesnt have SP3 installed. Just a thought...
Posted 27 Mar, 2007 13:08:04 Top
Sergey Grischenko


Add-in Express team


Posts: 7235
Joined: 2004-07-05
Hi Martin.

As you understand, it is hard to support all versions of MS Office and all updates/Service packs at the same time. So we test our software with the latest updates.
Posted 28 Mar, 2007 10:09:24 Top