Error when sending a mail from Outlook

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Error when sending a mail from Outlook
 
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poko




Posts: 5
Joined: 2022-11-30
Hi,

One of our clients has issue that when they try to send a mail using Outlook, they are met with the following error message:
User added an image

This is not caused by our Outlook plugin logic as this happens on normal Outlook save. If they click "Forsøg igen" (Try again) then it sends the mail, and it is shown in "Sent mails"

We are using Add-in Express version that Patryk got from this post: https://www.add-in-express.com/forum/read.php?FID=5&TID=16444 and Outlook version: 16.0.0.15629.
Posted 30 Nov, 2022 09:34:53 Top
Andrei Smolin


Add-in Express team


Posts: 18719
Joined: 2006-05-11
Hello,

poko writes:
We are using Add-in Express version that Patryk got


Do you reproduce this issue with the previous version of AddinExpress.OL.2005.dll?

Regards from Poland (GMT+1),

Andrei Smolin
Add-in Express Team Leader
Posted 30 Nov, 2022 10:13:04 Top
poko




Posts: 5
Joined: 2022-11-30
Hi,

The issue is not reproducible with the previous version of AddinExpress.OL.2005.dll.
Posted 02 Dec, 2022 03:05:51 Top
Andrei Smolin


Add-in Express team


Posts: 18719
Joined: 2006-05-11
Thank you very much! We check the code.

Regards from Poland (GMT+1),

Andrei Smolin
Add-in Express Team Leader
Posted 02 Dec, 2022 05:58:13 Top
poko




Posts: 5
Joined: 2022-11-30
Hi,

Is there any progress on this case, which is important to fix for our customer?
Posted 13 Dec, 2022 05:42:07 Top
Andrei Smolin


Add-in Express team


Posts: 18719
Joined: 2006-05-11
Hello,

We can't reproduce the issue. Could you please create a sample project? If yes, please send it to the support email address; find it in {Add-in Express installation folder}\readme.txt; please make sure your email contains a link to this topic. Also, please describe the steps to help us reproduce the issue.

Regards from Poland (GMT+1),

Andrei Smolin
Add-in Express Team Leader
Posted 13 Dec, 2022 05:54:39 Top
poko




Posts: 5
Joined: 2022-11-30
Hi,

Sorry for the delay, but I was waiting for response from the customer. The response I got was that they cannot give steps to reproduce, because the error appeared at different times for different users. Some of them experienced it when they sent a mail, others when they accepted a meeting invitation, and others had it very sporadically.
I am unable to provide sample project as I was unable to reproduce this issue.
Is it possible to get different version of Add-in Express, which also contains fix for the issue linked in first post?
Posted 04 Jan, 2023 03:54:17 Top
Andrei Smolin


Add-in Express team


Posts: 18719
Joined: 2006-05-11
poko writes:
Is it possible to get different version of Add-in Express, which also contains fix for the issue linked in first post?


We can't reproduce that issue either. Because of this and because you don't have a sample project, we would need to look at your code. You can send your code to the support email address (find it in {Add-in Express installation folder}\readme.txt) or you can let us see it in a remote session. If you prefer a remote session, send us an email to the support email address to discuss details.

Regards from Poland (GMT+1),

Andrei Smolin
Add-in Express Team Leader
Posted 04 Jan, 2023 05:28:30 Top
poko




Posts: 5
Joined: 2022-11-30
Hi Andrei,

We found that dll from this thread https://www.add-in-express.com/forum/read.php?FID=5&TID=16444 was built in debug mode and this error is failed assertion. Could you please send me this dll in release mode?
Posted 01 Mar, 2023 09:37:56 Top
Andrei Smolin


Add-in Express team


Posts: 18719
Joined: 2006-05-11
We are going to rebuild the project today. Once I have the assembly, I???ll send you a download link.

Regards from Poland (GMT+1),

Andrei Smolin
Add-in Express Team Leader
Posted 02 Mar, 2023 09:26:43 Top