XLL Add-in Disappeared

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XLL Add-in Disappeared
 
roy cao


Guest


Hi Add-in Express Team,

Recently, we have one XLL Add-in(formula) disappear case on Office 365 (Japanese Language). below is the adxloader.log

Add-in Express Loader Log File: 12/26/2019 14:01:24:264

Startup directory: C:Program Files (x86)Moody's AnalyticsMoody's Add-In for Excel
Loader version: 9.2.4635.0
Operating System: Microsoft Windows 10 Enterprise Edition (build 17763), 64-bit
Process Owner: User
Command Line: "C:Program FilesMicrosoft Office
ootOffice16EXCEL.EXE" 
Run 'As Administrator': No
Process Elevated: No
Integrity Level: Medium
UAC (User Account Control): On
------------------------------------------------------------------------
14:01:24:264 4880 6644 Start.
14:01:24:264 4880 6644 Creating a new instance of the add-in loader.
14:01:24:264 4880 6644 Loading mscoree.dll
14:01:24:264 4880 6644 INFO: Assembly codebase - C:Program Files (x86)Moody's AnalyticsMoody's Add-In for ExcelMoodys3.ExcelAddinTemplates.dll.
14:01:24:264 4880 6644 INFO: Assembly version - 2.3.2.0.
14:01:24:264 4880 6644 Success.
14:01:24:264 4880 6644 Loading the configuration from the system registry.
14:01:24:264 4880 6644 Getting the latest CLR version.
14:01:24:264 4880 6644 The latest CLR version is 'v4.0.30319'.
14:01:24:264 4880 6644 The configuration has been loaded successfully.
14:01:24:264 4880 6644     Runtime version: v4.0.30319.
14:01:24:264 4880 6644     Assembly name: Moodys3.ExcelAddinTemplates, PublicKeyToken=29DC55FDEFE40C25.
14:01:24:264 4880 6644     Class name: Moodys3.ExcelAddinTemplates.UiModule.
14:01:24:264 4880 6644     Registry key: CLSID{9B90B8F5-005C-4A08-A53C-E2CA83F44108}.
14:01:24:264 4880 6644 Attempting to create a new instance of the managed add-in class: CLR - v4.0.30319
14:01:24:264 4880 6644 Loading CLR: v4.0.30319.
14:01:24:264 4880 6644 Calling CLRCreateInstance method.
14:01:24:264 4880 6644 Success.
14:01:24:264 4880 6644 Calling GetRuntime method.
14:01:24:264 4880 6644 Success.
14:01:24:264 4880 6644 Checking if the hosting API of .NET Framework v4.0 beta is installed.
14:01:24:295 4880 6644 The hosting API is up to date.
14:01:24:295 4880 6644 Calling SetDefaultStartupFlags method.
14:01:24:295 4880 6644 Success.
14:01:24:295 4880 6644 Calling GetInterface method for the CorRuntimeHost interface.
14:01:24:295 4880 6644 Success.
14:01:24:295 4880 6644 Starting CLR...
14:01:24:295 4880 6644 Success.
14:01:24:295 4880 6644 Getting the CLR version.
14:01:24:295 4880 6644 The CLR v4.0.30319 has been initialized successfully.
14:01:24:295 4880 6644 Creating a new domain setup.
14:01:24:295 4880 6644 Success.
14:01:24:295 4880 6644 Getting the add-in directory.
14:01:24:295 4880 6644 Success. The directory is 'C:Program Files (x86)Moody's AnalyticsMoody's Add-In for Excel'
14:01:24:295 4880 6644 The configuration file is 'C:Program Files (x86)Moody's AnalyticsMoody's Add-In for ExcelApp.config'
14:01:24:295 4880 6644 The 'shadow copy' is enabled.
14:01:24:295 4880 6644 Creating a new application domain.
14:01:24:295 4880 6644 Success.
14:01:24:295 4880 6644 Creating an instance of the managed class. Assembly identity: 'Moodys3.ExcelAddinTemplates, PublicKeyToken=29DC55FDEFE40C25'
14:01:24:889 4880 6644 Success.
14:01:24:889 4880 6644 Unwrapping the managed class.
14:01:24:889 4880 6644 Success.
14:01:24:889 4880 6644 Querying the add-in extensibility.
14:01:24:889 4880 6644 Success.
14:01:24:889 4880 6644 Querying the custom task panes.
14:01:24:889 4880 6644 Success.
14:01:24:889 4880 6644 Querying the ribbon extensibility.
14:01:24:889 4880 6644 Success.
14:01:24:889 4880 6644 Querying the form regions.
14:01:24:889 4880 6644 Success.
14:01:24:889 4880 6644 Querying the encryption provider.
14:01:24:889 4880 6644 The 'EncryptionProvider' interface is not supported.
14:01:24:889 4880 6644 Getting the dispid of the 'Dispose' method.
14:01:24:889 4880 6644 Success.
14:01:24:889 4880 6644 Getting the dispid of the 'InitializeLoaderService' method.
14:01:24:889 4880 6644 Success.
14:01:24:889 4880 6644 Invoking the 'InitializeLoaderService' method.
14:01:24:889 4880 6644 Success.
14:01:24:889 4880 6644 The instance of the managed add-in class has been created successfully.
14:01:27:295 4880 6644 Creating a new instance of the XLL loader.
14:01:27:295 4880 6644 Success.
14:01:27:295 4880 6644 Getting the CLSID of the managed XLL class.
14:01:27:295 4880 6644 Success.
14:01:27:295 4880 6644 Loading the configuration from the system registry.
14:01:27:295 4880 6644 Getting the latest CLR version.
14:01:27:311 4880 6644 The latest CLR version is 'v4.0.30319'.
14:01:27:311 4880 6644 The configuration has been loaded successfully.
14:01:27:311 4880 6644     Runtime version: v4.0.30319.
14:01:27:311 4880 6644     Assembly name: Moodys3.ExcelAddinTemplates, PublicKeyToken=29dc55fdefe40c25.
14:01:27:311 4880 6644     Class name: Moodys3.ExcelAddinTemplates.XLLModule.
14:01:27:311 4880 6644     Registry key: CLSID{E1B7BB62-7F87-3EA6-935D-65292B6CE12B}.
14:01:27:311 4880 6644 Attempting to create a new instance of the managed XLL class: CLR - v4.0.30319
14:01:27:311 4880 6644 Getting the base directory for the domain.
14:01:27:311 4880 6644 Success. The directory is 'C:Program Files (x86)Moody's AnalyticsMoody's Add-In for Excel'.
14:01:27:311 4880 6644 Opening adxloader.dll.manifest.
14:01:27:311 4880 6644 Success. The manifest is 'C:Program Files (x86)Moody's AnalyticsMoody's Add-In for Exceldxloader.dll.manifest'.
14:01:27:311 4880 6644 Getting the 'assemblyIdentity' element.
14:01:27:311 4880 6644 Success.
14:01:27:311 4880 6644 Getting the 'name' attribute.
14:01:27:311 4880 6644 Success. The name is 'Moodys3.ExcelAddinTemplates, PublicKeyToken=29dc55fdefe40c25'.
14:01:27:311 4880 6644 Getting the 'name' attribute.
14:01:27:311 4880 6644 Success. The class name is 'Moodys3.ExcelAddinTemplates.XLLModule'.
14:01:27:311 4880 6644 Attempting to create a new instance of the XLL class.
14:01:27:357 4880 6644 Success.
14:01:27:357 4880 6644 Getting the dispid of the 'autoOpen' method.
14:01:27:357 4880 6644 Success.
14:01:27:357 4880 6644 Getting the dispid of the 'autoClose' method.
14:01:27:357 4880 6644 Success.
14:01:27:357 4880 6644 Getting the dispid of the 'autoAdd' method.
14:01:27:357 4880 6644 Success.
14:01:27:357 4880 6644 Getting the dispid of the 'autoRemove' method.
14:01:27:357 4880 6644 Success.
14:01:27:357 4880 6644 Getting the dispid of the 'autoFree' method.
14:01:27:357 4880 6644 Success.
14:01:27:357 4880 6644 Getting the dispid of the 'autoFree12' method.
14:01:27:357 4880 6644 Success.
14:01:27:357 4880 6644 Getting the dispid of the 'addInManagerInfo' method.
14:01:27:357 4880 6644 Success.
14:01:27:357 4880 6644 Getting the dispid of the 'addInManagerInfo12' method.
14:01:27:357 4880 6644 Success.
14:01:27:357 4880 6644 Getting the dispid of the 'Dispose' method.
14:01:27:357 4880 6644 Success.
14:01:27:357 4880 6644 Getting the dispid of the 'initialize4' method.
14:01:27:357 4880 6644 Success.
14:01:27:357 4880 6644 Invoking the 'initialize4' method.
14:01:27:436 4880 6644 Success.
14:01:27:436 4880 6644 The instance of the managed XLL class has been created successfully.
14:01:27:436 4880 6644 Forwarding xlAddInManagerInfo12 to the managed code.
14:01:27:451 4880 6644 Success.
14:01:27:451 4880 6644 Forwarding xlAutoOpen to the managed code.
14:01:27:482 4880 6644 Success.
14:06:11:065 4880 6644 Forwarding xlAutoClose to the managed code.
14:06:11:065 4880 6644 Success.

Startup directory: C:Program Files (x86)Moody's AnalyticsMoody's Add-In for Excel
Loader version: 9.2.4635.0
Operating System: Microsoft Windows 10 Enterprise Edition (build 17763), 64-bit
Process Owner: User
Command Line: "C:Program FilesMicrosoft Office
ootOffice16EXCEL.EXE" 
Run 'As Administrator': No
Process Elevated: No
Integrity Level: Medium
UAC (User Account Control): On
------------------------------------------------------------------------
14:06:14:981 4724 0272 Start.
14:06:14:981 4724 0272 Creating a new instance of the add-in loader.
14:06:14:981 4724 0272 Loading mscoree.dll
14:06:14:981 4724 0272 INFO: Assembly codebase - C:Program Files (x86)Moody's AnalyticsMoody's Add-In for ExcelMoodys3.ExcelAddinTemplates.dll.
14:06:14:981 4724 0272 INFO: Assembly version - 2.3.2.0.
14:06:14:981 4724 0272 Success.
14:06:14:981 4724 0272 Loading the configuration from the system registry.
14:06:14:981 4724 0272 Getting the latest CLR version.
14:06:14:981 4724 0272 The latest CLR version is 'v4.0.30319'.
14:06:14:981 4724 0272 The configuration has been loaded successfully.
14:06:14:981 4724 0272     Runtime version: v4.0.30319.
14:06:14:981 4724 0272     Assembly name: Moodys3.ExcelAddinTemplates, PublicKeyToken=29DC55FDEFE40C25.
14:06:14:981 4724 0272     Class name: Moodys3.ExcelAddinTemplates.UiModule.
14:06:14:981 4724 0272     Registry key: CLSID{9B90B8F5-005C-4A08-A53C-E2CA83F44108}.
14:06:14:981 4724 0272 Attempting to create a new instance of the managed add-in class: CLR - v4.0.30319
14:06:14:981 4724 0272 Loading CLR: v4.0.30319.
14:06:14:981 4724 0272 Calling CLRCreateInstance method.
14:06:14:981 4724 0272 Success.
14:06:14:981 4724 0272 Calling GetRuntime method.
14:06:14:981 4724 0272 Success.
14:06:14:981 4724 0272 Checking if the hosting API of .NET Framework v4.0 beta is installed.
14:06:14:997 4724 0272 The hosting API is up to date.
14:06:14:997 4724 0272 Calling SetDefaultStartupFlags method.
14:06:14:997 4724 0272 Success.
14:06:14:997 4724 0272 Calling GetInterface method for the CorRuntimeHost interface.
14:06:14:997 4724 0272 Success.
14:06:14:997 4724 0272 Starting CLR...
14:06:14:997 4724 0272 Success.
14:06:14:997 4724 0272 Getting the CLR version.
14:06:14:997 4724 0272 The CLR v4.0.30319 has been initialized successfully.
14:06:14:997 4724 0272 Creating a new domain setup.
14:06:14:997 4724 0272 Success.
14:06:14:997 4724 0272 Getting the add-in directory.
14:06:14:997 4724 0272 Success. The directory is 'C:Program Files (x86)Moody's AnalyticsMoody's Add-In for Excel'
14:06:14:997 4724 0272 The configuration file is 'C:Program Files (x86)Moody's AnalyticsMoody's Add-In for ExcelApp.config'
14:06:14:997 4724 0272 The 'shadow copy' is enabled.
14:06:14:997 4724 0272 Creating a new application domain.
14:06:14:997 4724 0272 Success.
14:06:14:997 4724 0272 Creating an instance of the managed class. Assembly identity: 'Moodys3.ExcelAddinTemplates, PublicKeyToken=29DC55FDEFE40C25'
14:06:15:528 4724 0272 Success.
14:06:15:528 4724 0272 Unwrapping the managed class.
14:06:15:543 4724 0272 Success.
14:06:15:543 4724 0272 Querying the add-in extensibility.
14:06:15:543 4724 0272 Success.
14:06:15:543 4724 0272 Querying the custom task panes.
14:06:15:543 4724 0272 Success.
14:06:15:543 4724 0272 Querying the ribbon extensibility.
14:06:15:543 4724 0272 Success.
14:06:15:543 4724 0272 Querying the form regions.
14:06:15:543 4724 0272 Success.
14:06:15:543 4724 0272 Querying the encryption provider.
14:06:15:543 4724 0272 The 'EncryptionProvider' interface is not supported.
14:06:15:543 4724 0272 Getting the dispid of the 'Dispose' method.
14:06:15:543 4724 0272 Success.
14:06:15:543 4724 0272 Getting the dispid of the 'InitializeLoaderService' method.
14:06:15:543 4724 0272 Success.
14:06:15:543 4724 0272 Invoking the 'InitializeLoaderService' method.
14:06:15:543 4724 0272 Success.
14:06:15:543 4724 0272 The instance of the managed add-in class has been created successfully.
14:06:17:887 4724 0272 Creating a new instance of the XLL loader.
14:06:17:887 4724 0272 Success.
14:06:17:887 4724 0272 Getting the CLSID of the managed XLL class.
14:06:17:887 4724 0272 Success.
14:06:17:887 4724 0272 Loading the configuration from the system registry.
14:06:17:887 4724 0272 Getting the latest CLR version.
14:06:17:887 4724 0272 The latest CLR version is 'v4.0.30319'.
14:06:17:887 4724 0272 The configuration has been loaded successfully.
14:06:17:887 4724 0272     Runtime version: v4.0.30319.
14:06:17:887 4724 0272     Assembly name: Moodys3.ExcelAddinTemplates, PublicKeyToken=29dc55fdefe40c25.
14:06:17:887 4724 0272     Class name: Moodys3.ExcelAddinTemplates.XLLModule.
14:06:17:887 4724 0272     Registry key: CLSID{E1B7BB62-7F87-3EA6-935D-65292B6CE12B}.
14:06:17:887 4724 0272 Attempting to create a new instance of the managed XLL class: CLR - v4.0.30319
14:06:17:887 4724 0272 Getting the base directory for the domain.
14:06:17:887 4724 0272 Success. The directory is 'C:Program Files (x86)Moody's AnalyticsMoody's Add-In for Excel'.
14:06:17:887 4724 0272 Opening adxloader.dll.manifest.
14:06:17:887 4724 0272 Success. The manifest is 'C:Program Files (x86)Moody's AnalyticsMoody's Add-In for Exceldxloader.dll.manifest'.
14:06:17:887 4724 0272 Getting the 'assemblyIdentity' element.
14:06:17:887 4724 0272 Success.
14:06:17:887 4724 0272 Getting the 'name' attribute.
14:06:17:887 4724 0272 Success. The name is 'Moodys3.ExcelAddinTemplates, PublicKeyToken=29dc55fdefe40c25'.
14:06:17:887 4724 0272 Getting the 'name' attribute.
14:06:17:887 4724 0272 Success. The class name is 'Moodys3.ExcelAddinTemplates.XLLModule'.
14:06:17:887 4724 0272 Attempting to create a new instance of the XLL class.
14:06:17:950 4724 0272 Success.
14:06:17:950 4724 0272 Getting the dispid of the 'autoOpen' method.
14:06:17:965 4724 0272 Success.
14:06:17:965 4724 0272 Getting the dispid of the 'autoClose' method.
14:06:17:965 4724 0272 Success.
14:06:17:965 4724 0272 Getting the dispid of the 'autoAdd' method.
14:06:17:965 4724 0272 Success.
14:06:17:965 4724 0272 Getting the dispid of the 'autoRemove' method.
14:06:17:965 4724 0272 Success.
14:06:17:965 4724 0272 Getting the dispid of the 'autoFree' method.
14:06:17:965 4724 0272 Success.
14:06:17:965 4724 0272 Getting the dispid of the 'autoFree12' method.
14:06:17:965 4724 0272 Success.
14:06:17:965 4724 0272 Getting the dispid of the 'addInManagerInfo' method.
14:06:17:965 4724 0272 Success.
14:06:17:965 4724 0272 Getting the dispid of the 'addInManagerInfo12' method.
14:06:17:965 4724 0272 Success.
14:06:17:965 4724 0272 Getting the dispid of the 'Dispose' method.
14:06:17:965 4724 0272 Success.
14:06:17:965 4724 0272 Getting the dispid of the 'initialize4' method.
14:06:17:965 4724 0272 Success.
14:06:17:965 4724 0272 Invoking the 'initialize4' method.
14:06:18:028 4724 0272 Success.
14:06:18:028 4724 0272 The instance of the managed XLL class has been created successfully.
14:06:18:028 4724 0272 Forwarding xlAddInManagerInfo12 to the managed code.
14:06:18:059 4724 0272 Success.
14:06:18:059 4724 0272 Forwarding xlAutoOpen to the managed code.
14:06:18:106 4724 0272 Success.
14:08:31:788 4724 0272 Forwarding xlAutoClose to the managed code.
14:08:31:804 4724 0272 Success.


Thank you for assistance in advanced
Posted 05 Jan, 2020 22:27:20 Top
Andrei Smolin


Add-in Express team


Posts: 18793
Joined: 2006-05-11
Hello Roy,

The adxloader.log file created on December, 26 describes a successful loading of the COM add-in and XLL add-in. I assume the log file doesn't get created/updated any longer. If so, I suggest that you carefully check section Troubleshooting add-in loading; see the PDF file in {Add-in Express installation folder}\Docs.


Andrei Smolin
Add-in Express Team Leader
Posted 07 Jan, 2020 10:30:04 Top
roy cao


Guest


Thanks Andrei

it's difficult to do the online troubleshooting, the log was generated at that day.

Does the following info related with the issue in logs?

green
Posted 08 Jan, 2020 01:46:55 Top
Andrei Smolin


Add-in Express team


Posts: 18793
Joined: 2006-05-11
Hello Roy,

No.


Andrei Smolin
Add-in Express Team Leader
Posted 08 Jan, 2020 06:16:13 Top