Activations limit exceeded

Add-in Express™ Support Service
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Activations limit exceeded
license limit reached 
Tim Overton


Guest


Hi Guys,

We have received some new machines and are replacing a developer. We've hit this license limit. Can you please reset the count for my license and for our other license. If we just uninstall on the old machines, will that clear the count as well?

Regards,
Tim
Posted 18 Dec, 2018 17:40:54 Top
Svetlana Cheusheva


Add-in Express team


Posts: 244
 Joined: 2005-02-02
Hi Tim,

We have reset the activation counters for both of your license keys, and you can now install the product for other two developers. Uninstalling from the old machines does not clear the count because it does not require the internet connection, which is why we are unable to track uninstallations.

Kind regards,
Svetlana Cheusheva
Posted 19 Dec, 2018 03:30:31 Top