Can not install new version of Outlook Security Manager - ActiveX Edition

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Can not install new version of Outlook Security Manager - ActiveX Edition
Can not install new version of Outlook Security Manager - ActiveX Edition 
JJK




Posts: 6
Joined: 2011-10-20
Hi,
I have downloaded Release 2010.6.2.1030 of the Security Manager 2010 for Microsoft Outlook, ActiveX Edition today. I have successfully deregistered the old versions of the components. But when I execute the setup, I get error message: "An error occurred attempting to install Security Manager 2010 for Microsoft Outlook, ActiveX."

This is the content of the install.log file:

The following properties have been set:
Property: [AdminUser] = true {boolean}
Property: [ProcessorArchitecture] = AMD64 {string}
Property: [VersionNT] = 6.1.1 {version}
Launching Application.
Using MsiInstallProduct with package path 'C:Userssixkes.JJKDOMDesktoposmax-v602-b1030osmax-v602-b1030.msi' and command line ''
MsiInstallProduct returned '1638'
Error: 



Environment: Windows 7 Enterprise SP1, x64
Old versions of Security Manager components: osmax.ocx 6.1.0.1029 \ secman.dll 3.0.3.2
Posted 03 Feb, 2012 07:48:55 Top
Renat Tlebaldziyeu


Add-in Express team


Posts: 132
Joined: 2010-02-15
Hi JJK,

The error 1638 means that another version of Security Manager ActiveX is already installed.

Please uninstall your current version of Outlook Security Manager via Control Panel -> Programs and Features and run the installation again.
Also, please note that you need to run the installation with administrative permissions.

Did it help?
Posted 03 Feb, 2012 08:55:12 Top
JJK




Posts: 6
Joined: 2011-10-20
Hi,

there was no entry in the control panel. This was the reason why I manually deregistered the old components. But I was able to uninstall the old version when I started the old setup program. There I got the option to uninstall the old version.

Thank you for your help.
Posted 06 Feb, 2012 01:08:30 Top
Renat Tlebaldziyeu


Add-in Express team


Posts: 132
Joined: 2010-02-15
Good news, JJK!
Thank you for letting me know.
Posted 06 Feb, 2012 01:12:08 Top