Can not install new version of Outlook Security Manager - ActiveX Edition

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Can not install new version of Outlook Security Manager - ActiveX Edition
Can not install new version of Outlook Security Manager - ActiveX Edition 
JJK




Posts: 8
 Joined: 2011-10-20
Hi,
I have downloaded Release 2010.6.2.1030 of the Security Manager 2010 for Microsoft Outlook, ActiveX Edition today. I have successfully deregistered the old versions of the components. But when I execute the setup, I get error message: "An error occurred attempting to install Security Manager 2010 for Microsoft Outlook, ActiveX."

This is the content of the install.log file: 

The following properties have been set:
Property: [AdminUser] = true {boolean}
Property: [ProcessorArchitecture] = AMD64 {string}
Property: [VersionNT] = 6.1.1 {version}
Launching Application.
Using MsiInstallProduct with package path 'C:Userssixkes.JJKDOMDesktoposmax-v602-b1030osmax-v602-b1030.msi' and command line ''
MsiInstallProduct returned '1638'
Error:



Environment: Windows 7 Enterprise SP1, x64
Old versions of Security Manager components: osmax.ocx 6.1.0.1029 \ secman.dll 3.0.3.2
Posted 03 Feb, 2012 07:48:55 Top
Renat Tlebaldziyeu


Guest


Hi JJK,

The error 1638 means that another version of Security Manager ActiveX is already installed.

Please uninstall your current version of Outlook Security Manager via Control Panel -> Programs and Features and run the installation again.
Also, please note that you need to run the installation with administrative permissions.

Did it help?
Posted 03 Feb, 2012 08:55:12 Top
JJK




Posts: 8
 Joined: 2011-10-20
Hi,

there was no entry in the control panel. This was the reason why I manually deregistered the old components. But I was able to uninstall the old version when I started the old setup program. There I got the option to uninstall the old version.

Thank you for your help.
Posted 06 Feb, 2012 01:08:30 Top
Renat Tlebaldziyeu


Guest


Good news, JJK!
Thank you for letting me know.
Posted 06 Feb, 2012 01:12:08 Top