Unable to launch Add on in IE 11

Add-in Express™ Support Service
That's what is more important than anything else

Unable to launch Add on in IE 11
 
ravinukala




Posts: 103
Joined: 2012-10-05
I have Windows 7 and IE 11 on my system, but IE add on which is developed with the help of Add-in express does not launch.
I have tried all IE security settings lowering also I've tried disabling Antivirus. But the same problem.
Also I have tried to downgraded IE 11 to 10.
Is it related with Windows Security Patch, if it is then let me know which security patch need to be uninstall.

Here is the Add on installation logs
Add-in Express Registrator Log File: 09/08/2015 16:55:14

Installation directory: C:\Users\manjunaa\Ob_Spy\ObjectSpy\
Registrator version: 9.0.6120.0
Operating System: Microsoft Windows 7 Enterprise Edition Service Pack 1 (build 7601), 64-bit
Process Owner: Administrator
Command Line: "C:\Users\manjunaa\Ob_Spy\ObjectSpy\adxregistrator.exe" /install="ObjectSpy.dll" /privileges=admin
Run 'As Administrator': Yes
Process Elevated: Yes
Integrity Level: High
UAC (User Account Control): On
--------------------------------------------------------------
16:55:14 0200 Starting the add-in registration process.
16:55:14 0200 Loading mscoree.dll
16:55:14 0200 Success.
16:55:14 0200 .NET Framework installation directory:
16:55:14 0200 The latest version of .NET Framework: 'v4.0.30319'
16:55:14 0200 Loading CLR: v4.0.30319.
16:55:14 0200 Calling CLRCreateInstance method.
16:55:14 0200 Success.
16:55:14 0200 Calling GetRuntime method.
16:55:14 0200 Success.
16:55:14 0200 Checking if the hosting API of .NET Framework v4.0 beta is installed.
16:55:14 0200 The hosting API is up to date.
16:55:14 0200 Calling GetInterface method for the CorRuntimeHost interface.
16:55:14 0200 Success.
16:55:14 0200 Starting CLR...
16:55:14 0200 Success.
16:55:14 0200 Getting the CLR version.
16:55:14 0200 The CLR v4.0.30319 has been initialized successfully.
16:55:14 0200 Creating a new domain setup.
16:55:14 0200 Success.
16:55:14 0200 Getting the add-in directory.
16:55:14 0200 Success. The directory is 'C:\Users\manjunaa\Ob_Spy\ObjectSpy\'
16:55:14 0200 The 'shadow copy' is disabled.
16:55:14 0200 Creating a new application domain.
16:55:14 0200 Success.
16:55:14 0200 Getting the base directory for the domain.
16:55:14 0200 Success. The directory is 'C:\Users\manjunaa\Ob_Spy\ObjectSpy\'.
16:55:14 0200 Searching for the Add-in Express core library.
16:55:14 0200 Success. The 'AddinExpress.IE.dll' file is found.
16:55:14 0200 Creating an instance of the 'AddinExpress.Deployment.ADXRegistrator' class.
16:55:14 0200 Assembly identity is 'AddinExpress.IE'.
16:55:15 0200 Success.
16:55:15 0200 Unwrapping the instance of the 'AddinExpress.Deployment.ADXRegistrator' class.
16:55:15 0200 Success.
16:55:15 0200 Calling the managed registration procedure.
16:55:19 0200 The add-in registration process is completed with HRESULT = 0.
Posted 08 Sep, 2015 08:09:04 Top
Andrei Smolin


Add-in Express team


Posts: 14094
Joined: 2006-05-11
Hello Ravi,

Are third-party extensions allowed in IE? If yes, turn Enhanced Protected Mode off, restart IE and check if the add-in loads. If not, turn Protected Mode off, restart IE and check if the add-in loads. If not, check if restarting IE (with Protected Mode off) creates Documents\Add-in Express\adxloader.log in the user profile of the user who starts IE. If the log file is created, please copy it here or send it to the support email address; make sure your email contains a link to this topic.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 08 Sep, 2015 08:23:42 Top
Andrei Smolin


Add-in Express team


Posts: 14094
Joined: 2006-05-11
Hello Ravi,

Thank you for sending me the adxloader.log. It shows that the add-in gets loaded successfully. The last line of the log states that the constructor of the IE (IE bar or IE toolbar) module was executed without exceptions.

The only potential problem is: you use the loader for a previous Add-in Express version. You need to have adxregistrator.exe, adxloader.dll, adxloader64.dll, AddinExpress.IE.dll and AddinExpress.IE.Broker.dll from the Add-in Express version installed on your development machine.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 09 Sep, 2015 05:46:14 Top
ravinukala




Posts: 103
Joined: 2012-10-05
Hi Andrei,

I have used updated dll version of adxloader.dll but the same problem. Yesterday, I sent you two logs file. one with positive response and the other with negative response.
Posted 11 Sep, 2015 00:53:42 Top
Andrei Smolin


Add-in Express team


Posts: 14094
Joined: 2006-05-11
Hello Ravi,

Thank you for the logs.

You can't install an IE add-on to a user's profile; you have to install it to Program Files only.

You may install an explorer bar to a profile; in this case the project can't contain an add-on (IEModule).

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 11 Sep, 2015 02:34:59 Top
ravinukala




Posts: 103
Joined: 2012-10-05
The same issue, I have installed the IE add-on on program files.
Posted 16 Sep, 2015 02:41:05 Top
Andrei Smolin


Add-in Express team


Posts: 14094
Joined: 2006-05-11
Could you please show the logs?

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 16 Sep, 2015 05:08:03 Top
ravinukala




Posts: 103
Joined: 2012-10-05
I have sent you in support mail
Posted 18 Sep, 2015 00:05:19 Top
Andrei Smolin


Add-in Express team


Posts: 14094
Joined: 2006-05-11
Hello Ravi,

Thank you for the log.

We can't determine the cause of the issue. Is it possible for us to get your project? It isn't required to be compilable and it may have all sensitive code removed.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 18 Sep, 2015 06:13:01 Top