exception code c0000005

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exception code c0000005
 
Omri Suissa




Posts: 137
 Joined: 2011-10-17
Hi,
We have an urgent error on production environment on some users: 


Application: iexplore.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address FF788A8B
Stack:


What can cause this bug?

Thanks,
Omri
Posted 19 Jul, 2012 03:31:22 Top
Eugene Astafiev


Add-in Express team


Posts: 8540
 Joined: 2007-07-25
Hi Omri,

I have a bunch of questions for you:

1. What add-ons do you have registered for Internet Explorer? Could you please take a screenshot of the Manage add-ons window in IE?
2. May I get the adxregistrator.log and adxloader.log file from the problematic PC? Typically you can find the log files in the <My Documents>\Add-in Express folder.
3. What IE version do you have installed on the PC?
4. Finally, how can I reproduce the issue on my PC? Are you able to reproduce it with a newly created add-on project?

Thank you.
.NET, Extended MAPI, Windows Phone & RT
Posted 19 Jul, 2012 04:18:55 Top
Omri Suissa




Posts: 137
 Joined: 2011-10-17
Hi Eugene,
1. This is a really urgent issue since it happens on a client machines (several).
2. Our addon is the only one on some machines and on others there are several addons.
3. IE 8
4. I don't know how to reproduce it since it don't happen on my computer or others that i tested.

this error occurs with:
http://www.add-in-express.com/forum/read.php?FID=10&TID=&MID=55764
http://www.add-in-express.com/forum/read.php?FID=10&TID=&MID=55766
That i just reported, so it may all be connected.
Posted 19 Jul, 2012 04:28:31 Top
Eugene Astafiev


Add-in Express team


Posts: 8540
 Joined: 2007-07-25
Hi Omri,

Of course, these forum threads may be connected.

What is the target framework version of your add-on project? Please make sure that you have the corresponding version of .net framework installed on users PCs. For example, you developed an add-on for .net 4.0 and installed it on a PC with .net 4.0 Client Profile installed (not Extended). Is this the case?

Also please make sure that you have all the latest service packs for the OS and .net framework installed on the users PC.
.NET, Extended MAPI, Windows Phone & RT
Posted 19 Jul, 2012 04:56:29 Top
Omri Suissa




Posts: 137
 Joined: 2011-10-17
Hi,
This is not the case. the client computers have .net 4.0 complete.

Omri
Posted 19 Jul, 2012 04:59:16 Top
Eugene Astafiev


Add-in Express team


Posts: 8540
 Joined: 2007-07-25
Hi Omri,

May I get the log files? Is the reproducible with both editions of IE - x86 and x64?
.NET, Extended MAPI, Windows Phone & RT
Posted 19 Jul, 2012 05:07:31 Top