Buttons disappear

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Buttons disappear
After several starts, buttons start to disappear from commandbar 
Timo Goebel




Posts: 6
 Joined: 2006-02-19
I just upgraded my project to the latest Basic version of ADX. I wanted to modify an existing project and discovered that all normal toolbar buttons start to disappear after several starts of the host app (Word only Add-In in this case). Only my DropdownLists stay on the CommandBar, all else is gone.

Here are my specs:
O2k3 SR2
Delphi 7 Enterprise
RegisterForAllUser False
Temporary False
Protection adxMsoBarNoCustomize

I am desperate. Any ideas?

Kind regards

Timo Goebel
Posted 20 Feb, 2007 05:21:18 Top
Dmitry Kostochko


Add-in Express team


Posts: 2887
 Joined: 2004-04-05
Hi Timo,

What Add-in Express version did you use before upgrading? How did you add your custom controls, at design-time or run-time? Did you change the OfficeTag property? What other COM Add-ins do you have installed in MS Word?


P.S. Note that we take up your forum requests in the order we receive them.
Besides, it may take us some time to investigate your issue. Please be sure we will let you know as soon as the best possible solution is found.
Posted 20 Feb, 2007 06:00:33 Top
Timo Goebel




Posts: 6
 Joined: 2006-02-19
What Add-in Express version did you use before upgrading?

207 build 261 dev

How did you add your custom controls, at design-time or run-time?


Design-time only. But the add-in disables two controls (buttons) at runtime.

Did you change the OfficeTag property?

No.

What other COM Add-ins do you have installed in MS Word?

Several: Two or three of my other ADX Add-Ins (created with version 2 and 3), MapPoint, Nokia Phone Suite, Acrobat 8.0.

Any idea?

Kind regards

Timo
Posted 20 Feb, 2007 12:17:40 Top
Dmitry Kostochko


Add-in Express team


Posts: 2887
 Joined: 2004-04-05
Hi Timo,

Please try to temporary disable the MapPoint and Acrobat add-ins.

Posted 20 Feb, 2007 12:44:45 Top
Timo Goebel




Posts: 6
 Joined: 2006-02-19
Dmitry,

i did disable them. But to no avail. The buttons still disappear. I tried to narrow down the problem by removing all my code. After several starts of Word, the buttons still disappear.
Should I test the Add-In in a VM to check if it is a word problem?

Regards,

Timo
Posted 20 Feb, 2007 14:31:39 Top
Dmitry Kostochko


Add-in Express team


Posts: 2887
 Joined: 2004-04-05
Hi Timo,

Could you please send me your project for testing?

Posted 21 Feb, 2007 02:40:44 Top
Timo Goebel




Posts: 6
 Joined: 2006-02-19
Dmitry,

thank you for your help. After several trial and error, I found out that the Adobe Toolbar was not disabled correctly and is the cause for the problems. I uninstalled it and everything is fine now. Thanks again!

Kind regards

Timo
Posted 21 Feb, 2007 06:10:07 Top
Dmitry Kostochko


Add-in Express team


Posts: 2887
 Joined: 2004-04-05
Hi Timo,

Thank you for the notification. It is a well-known issue:
http://support.microsoft.com/?kbid=906899

Posted 21 Feb, 2007 06:17:26 Top