Inspector Panel blank in particular version of Outlook

Add-in Express™ Support Service
That's what is more important than anything else

Inspector Panel blank in particular version of Outlook
 
Richard Stevens




Posts: 63
 Joined: 2007-01-24
Hi - we have an issue with our Outlook Addin which only seems to affect a particular version / build of Outlook:

This is the panel that should appear above an email in the Explorer:

User added an image

This is how it is appearing at 2 clients now - note the panel is there but no controls showing:

User added an image

The version number that it seems to be affected by:

User added an image

it seems to have different icons to our own Outlook editions, eg. Delete icon.

User added an image

Built in Delphi Seattle with Version adxvcl-v900-b1650-pre

Any ideas?

Thanks as always,

Richard
Posted 16 Jul, 2020 06:42:35 Top
Andrei Smolin


Add-in Express team


Posts: 17360
 Joined: 2006-05-11
Hello Richard,

You need to switch to the latest Add-in Express version. The version you are using can't deal with Office changes made after we release it.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 16 Jul, 2020 06:48:08 Top
Richard Stevens




Posts: 63
 Joined: 2007-01-24
Thanks Andrei - will report back when they've tried the new version.
Posted 16 Jul, 2020 12:18:41 Top