Support service that's what is more important than anything else
Regardless of how good a certain product may be, efficient technical support service is a must. Arguably, for development tools like ours, this is truer than for any other kind of software. It is because our tools are merely a shim between your applied code and the gigantic, arcane and obscure Office object model. Because of that we decided that support is more important than anything else. To better understand how our support service is perceived, let's see what our customers had to say.
The best developer support I have ever experienced
I would like to congratulate you on providing the best developer support I have ever experienced. Time and again, your team goes above and beyond the call of duty to provide custom examples. The "other guys" tend to make you feel like a moron when you ask a question that seems basic or of a beginner level. You have always treated me, and as far as I can tell, everyone else with the utmost respect. Thanks again for giving us all an example of what true professionalism looks like.
From our forums