Add-in Express - frequently asked questions
Frequently asked questionsOn this page you will find the most frequently asked questions about Add-in Express products, pricing, licensing, and the purchase process in general. Hopefully, our answers the will clarify some of the terms contained in the Add-in Express license agreement and other issues. If you have any questions that are not answered here, please do let us know. Licensing
Purchase process
Upgrades
Technical support service
Trial versions and money back guaranteeLicensingWhat is included in a product package?A product package includes a lifetime developer license of the product, 12 months of technical support service, and 12 months of free updates (minor / minor and major, depending on the purchased package). For example, the Add-in Express 2009 for Office and .net, Standard package includes one lifetime developer license of Add-in Express 2009 for Office and .net, a 12-month subscription to the Standard Technical Support Service, and a 12-month subscription to minor updates. For the most comprehensive outline of all packages, please visit the "Feature matrix and prices" page of the corresponding product section:
When I purchase a product package, must I pay for updates as new versions of the product are released?All minor upgrades are free. For example, if you have Add-in Express for Office and .net, version 5.0, you can upgrade to version 5.1 for free. Major upgrades are free for 12 months from the date of purchase for Professional or Premium packages. After the 12-month period, you can upgrade to the new version for 50% of the regular package price. You can find all available upgrades on the Upgrade page. For example, you can upgrade from Add-in Express 2008 to Add-in Express 2009 for Microsoft Office and .net, Standard package for $ 174.50. Is your license on a per-developer basis?Absolutely right. Each developer who uses Add-in Express product must obtain a license. With this license, the developer can install the product on a primary machine and a portable / laptop. I am an individual who wants to purchase your product for development - but there is someone at my company who occasionally backs me up in my job function. Must we purchase an additional license for that person as well?Yes, you need an additional license. All our products are licensed for a developer seat, that is why you need to purchase a license for that person. Can I install the product on 2 machines, e.g. a desktop in the office and a laptop or a home desktop?Absolutely right. I have a build server. Do I have to purchase a license to the software for a build machine?If no development is performed on the build machine and its sole purpose is to generate actual builds of your products, then no, you do not need to purchase a separate license for the build machine. If however a developer uses the build machine for active development and this developer does not have a valid license to the products, then yes, he or she must acquire a license to said product. Do I have to pay you royalties if I use the Add-in Express product to develop my application?No, you don't. All Add-in Express products are royalty free. I plan on modifying your source code. Can I do that and redistribute the modified libraries?You can modify our source code for internal purposes of your company only, naturally if you purchased the Add-in Express package delivered with source code. This does not apply, however, to situations in which you are modifying our code to create any tool, redistributables, or software product that directly or indirectly competes with Add-in Express. Please consult our EULA for more information. Purchase processHow quickly is the software delivered?The delivery is instant for credit card transactions. You will receive a confirmation e-mail with a download link and license information once your order is processed, normally it takes just a few minutes. If you use other methods of payment (Switch/Solo, bank/wire transfer, cash, check, PO), the product will be delivered upon receipt of your payment. What forms of payment do you accept?All payment methods are accepted: credit cards, certified check, bank wire transfer, Switch/Solo, cash, PO. If you need more information on any of these payment options, please let us know. What forms of currency do you accept?We accept any currency that can be converted to USD :-) All prices are listed in U.S. Dollars and Euro, but you can also pay in your local currency if your bank converts your money to USD, EUR, Australian Dollars, Canadian Dollars, Japanese Yens, Pound Sterling or Swiss Francs. Help! I have a trouble with placing my order.If you are having difficulties placing an order online, please contact us and we will help you complete the purchase process. UpgradesI have purchased one of your products in the past, and would like to upgrade my product. Do you offer any discounts on the upgrade?If you want to upgrade to a minor version, you can do it for free. For example, if you have Add-in Express for Office and .net, Standard, version 4.0, you can download and install any newer minor version 4.x. If you want to upgrade to a major version, you can do it with a 50% discount. If you want to get free upgrades, you may consider purchasing a Professional or Premium packages that include all minor and MAJOR updates for a period of 1 year. If I purchase a certain package now, can I upgrade to a higher package later?Yes. You can do it at any time by simply paying an upgrade cost, which is the difference between the cost of your current package and the cost of the wanted higher package. For example, if you purchase the Add-in Express for Office and net, Standard ($349.00) now and want to upgrade to the Professional package ($449.00) later, you will have to pay $100.00. If you need more information, just contact us . |
Technical support serviceWhat is a Technical Support Service subscription?12 months of technical support service are included in each Add-in Express package. We provide a flexible, cost-efficient choice of three support levels to match your needs. See the "Feature matrix and prices" page of the corresponding product for a comprehensive outline of support options for each product package. What is the price of Technical Support Service subscription renewal?If you decide to renew your Technical Support Service subscription, you can do that at any time with a 50% discount of the regular package price. For example, if you want to renew your Professional Support Service subscription, you are to pay 50% of the regular Professional package price. To renew your subscription, please, use the Subscription Renewal form. Can I continue to use the product once my Technical Support Service subscription expires?Absolutely right. You can continue to use the product that you purchased. You will not, however, continue to receive the additional benefits of our Technical Support Service Subscription (such as technical assistance, major product updates, etc.). Trial versions and money backHow can I get a trial version?We do not trial versions of our product at all. Instead, we guarantee an unconditional 30-day money back, so you can buy our products with no risk at all. If you don't like the product for any reason, you will get your money back, no questions asked. However, in some cases we deliver a fully-functional time-limited version of Add-in Express upon request. If you feel this is your case, please contact us. We do not guarantee, however, that we will give this version to you, the final decision is at the sole discretion of Add-in Express Company. Is there a money back guarantee?All our products come with the unconditional 30-day money back guarantee. If you are not happy with any of our products, just let us know within the first 30 days from your purchase, and you will get a no-questions-asked refund. Note. We do not provide refunds for product packages delivered with source code. See how our 30-day money back guarantee makes the purchase absolutely risk-free for you. |