Add in crashes outlook when forwarding email from outlook

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Add in crashes outlook when forwarding email from outlook
 
css@factset.com




Posts: 11
Joined: 2015-05-15
Hello Andrei,
As you requested, I am here with the AddinExpress.OL.2005.dll details.

The version of AddinExpress.OL.2005.dll for Factset outlook plugin: 8.7.4425.0
The version of AddinExpress.OL.2005.dll for Azure plugin: 9.0.4613.1

Regards
Swamy
Posted 03 Apr, 2019 06:15:11 Top
Andrei Smolin


Add-in Express team


Posts: 17004
Joined: 2006-05-11
Hello Swamy,

css@factset.com writes:
I have a simple ribbon UI at TopSubPane.


Could you please explain this? TopSubPane means you show an ADXOlForm in that position. What's the "simple ribbonUI"? Is this a control(s) shown on the pane? Or, you refer to the Outlook Ribbon?

css@factset.com writes:
Btw, I am not able to attach any images to the comment here. is there a way to do that. so that will give more clarity.


You can put such an image on a free web server and provide a link here. Alternatively, you can send us the images to the support email address.

The issue may relate to the multi-DPI support they introduced in Office 2016. In this case, the issue is caused by AddinExpress.OL.2005.dll version 8.7.4425.0 which doesn't support this functionality and can be fixed by switching to using Add-in Express 9.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 03 Apr, 2019 06:54:01 Top
css@factset.com




Posts: 11
Joined: 2015-05-15
Hello Andrei,

css@factset.com writes:
I have a simple ribbon UI at TopSubPane.


Could you please explain this? TopSubPane means you show an ADXOlForm in that position. What's the "simple ribbonUI"? Is this a control(s) shown on the pane? Or, you refer to the Outlook Ribbon?

Yes, I am showing ADXOLform at TopSubPane position.I don't think I am using any outlook ribbon here.

For your reference, I am sharing the images for ribbon control I am showing on forwarded email and sample code of the control I am creating it.
https://drive.google.com/drive/folders/1nrwz8qHQfl9jwJJ_L_S9FuerO8EqrpPJ

Regards
Swamy
Posted 15 Apr, 2019 06:32:27 Top
Andrei Smolin


Add-in Express team


Posts: 17004
Joined: 2006-05-11
Hello Swamy,

I'm sorry, there will be a 1-2 days delay with the response because of our internal issues.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 16 Apr, 2019 10:29:36 Top
Andrei Smolin


Add-in Express team


Posts: 17004
Joined: 2006-05-11
Hello Swamy,

Would it be possible for us to look in your code? E.g. during a remote session (e.g. tomorrow, 14:00-17:00 GMT+3)? Or, you can send it to us for review; we are ready to sign any reasonable NDA if required.

Please send your suggestions to the support email address; find it in {Add-in Express installation folder}\readme.txt; please make sure your email contains a link to this topic.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 17 Apr, 2019 07:20:31 Top