Problem when upgrading

Add-in Express™ Support Service
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Problem when upgrading
Cannot uninstall previous version 
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Fabrice Durieu




Posts: 144
 Joined: 2010-12-13
It doesn't output anything. I tried then to uninstall but still the same problem.

Now that I see it may be related to VS toolbox, I'm quite sure that the problems comes from VS2015, which is still installed but not working. It completely crashed once , then I tried to reinstall but still crash. I then installed VS2017. But VS2015 is not anymore visible in the list of installed programs, so I don't know how to remove it properly. 



Microsoft Windows [version 10.0.17134.345]
(c) 2018 Microsoft Corporation. Tous droits réservés.

C:WINDOWSsystem32>"C:Program Files (x86)Add-in ExpressAdd-in Express for .NETBinADXTBOInstaller.2005.exe" ANY UnInstall ToolBox 2010 "Toolbar Controls for Microsoft Office" "C:Program Files (x86)Add-in ExpressAdd-in Express for .NETBinAddinExpress.ToolbarControls.2005.dll"
Le chemin d’accès spécifié est introuvable.

C:WINDOWSsystem32>"D:Program Files (x86)Add-in ExpressAdd-in Express for .NETBinADXTBOInstaller.2005.exe" ANY UnInstall ToolBox 2010 "Toolbar Controls for Microsoft Office" "C:Program Files (x86)Add-in ExpressAdd-in Express for .NETBinAddinExpress.ToolbarControls.2005.dll"

C:WINDOWSsystem32>cd C:UsersFabriceDesktopdxnet-v800-b4330-vs-pro

C:UsersFabriceDesktopdxnet-v800-b4330-vs-pro>msiexec /x adxnet-v800-b4330-vs-pro.msi /le "adx.log"

C:UsersFabriceDesktopdxnet-v800-b4330-vs-pro>msiexec /x adxnet-v800-b4330-vs-pro.msi /le "adx.log"

C:UsersFabriceDesktopdxnet-v800-b4330-vs-pro>
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Posted 06 Nov, 2018 08:45:37 Top
Andrei Smolin


Add-in Express team


Posts: 17493
 Joined: 2006-05-11
Fabrice,

Did you move the Add-in Express folder from C:\Program Files (x86) to D:\Program Files (x86)? If so, move it back and try to uninstall the product once again.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 06 Nov, 2018 09:28:52 Top
Fabrice Durieu




Posts: 144
 Joined: 2010-12-13
Hello Andrei,

I've a small C: and a big D:, so I always directly install all softwares to the D: and never install on C:
So I didn't think it would work, but I tried your advice and copied the folder to C, and run the command for the toolbox. It didn't output anything like before. Then I tried to uninstall and ... it worked!!!

That's strange because I sure I never moved the folder (that's the best ways to broke stuff).

But anyway, thank you for your help
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Posted 09 Nov, 2018 08:03:28 Top

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