Out Of Memory Exception

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Out Of Memory Exception
 
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Andrei Smolin


Add-in Express team


Posts: 14094
Joined: 2006-05-11
Hello Paul,

According to our guys, the issue relates to an issue in GDI+. Add-in Express draws the pane in the memory and then show the resulting bitmap on screen. The issue occurs when GDI+ allocates a continuous memory chunk, which is big if you use a high-resolution monitor. Supposedly, the issue occurs when the memory is fragmented. Currently we work on our code to draw the pane in parts. This is a significant change. Implementing it may require some time.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 26 Apr, 2017 03:43:22 Top
Balaji




Posts: 9
Joined: 2017-04-19
Hi Andrei,

Thanks for your info.

So as a temporary work around , If we ask end users to reduce their resolution while playing around Add-In Panes , will it works without any issues by setting proper memory allocation internally.


Thanks,
Balaji Solayappan
Posted 27 Apr, 2017 08:17:07 Top
Andrei Smolin


Add-in Express team


Posts: 14094
Joined: 2006-05-11
Hello Balaji,

I can't tell. This may or may work for some users; this may not work for other users.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 27 Apr, 2017 08:44:21 Top
jose agith joseph




Posts: 3
Joined: 2017-04-19
Hi Andrei,

Any update or Any quick fix is there?
Posted 17 May, 2017 09:55:41 Top
Andrei Smolin


Add-in Express team


Posts: 14094
Joined: 2006-05-11
Hello Jose,

Alas, no update or quick fix.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 17 May, 2017 10:09:50 Top
Paul Riddington




Posts: 6
Joined: 2017-03-03
Whilst I appreciate there is no quick fix etc. Please can you let us know a schedule, roadmap or expected release date so we can plan to test and get this out as quickly as possible after you've released the update?
Posted 17 May, 2017 10:15:16 Top
Andrei Smolin


Add-in Express team


Posts: 14094
Joined: 2006-05-11
Hello Paul,

I expect to have some news next week. Supposedly, we will produce an assembly fixing the issue. If so, I'll send it to all of you guys by email.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 17 May, 2017 10:25:16 Top
Paul Riddington




Posts: 6
Joined: 2017-03-03
Thanks for the update Andrei, this sounds promising!
Regards,
Paul
Posted 17 May, 2017 10:33:02 Top
Andrei Smolin


Add-in Express team


Posts: 14094
Joined: 2006-05-11
Hello All,

I've got an assembly that fixes the issue for us. I'll begin sending it out shortly. When possible, please install the assembly as described in the instruction (see my email), test the issue, and post your reports here.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 29 May, 2017 04:33:38 Top
Andrei Smolin


Add-in Express team


Posts: 14094
Joined: 2006-05-11
Hello guys,

If you've found that the download link in my email does not work, please reopen it again: it should work now.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 29 May, 2017 06:09:00 Top