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OliverM
Posts: 194
Joined: 2015-08-13
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Will it work if you install all updates on Office 2010?
I updated to Excel 2010 14.0.7177.5000 32bit. But still no love.Kind regards
Oliver |
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Posted 18 Dec, 2016 13:10:13
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Andrei Smolin
Add-in Express team
Posts: 15587
Joined: 2006-05-11
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Hello Oliver,
I would like to access that PC remotely within the next 3.5 hours. Is this possible? If yes, I suggest using TeamViewer; in this case you'll need to send me your session ID and password to the support email address; see readme.txt.
Regards from Belarus (GMT+3),
Andrei Smolin
Add-in Express Team Leader |
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Posted 19 Dec, 2016 06:36:29
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OliverM
Posts: 194
Joined: 2015-08-13
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Hi Andrei,
I have sent all details necessary.Kind regards
Oliver |
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Posted 19 Dec, 2016 07:56:54
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Andrei Smolin
Add-in Express team
Posts: 15587
Joined: 2006-05-11
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Thank you. Hopefully, you received my response.
Regards from Belarus (GMT+3),
Andrei Smolin
Add-in Express Team Leader |
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Posted 19 Dec, 2016 08:48:29
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OliverM
Posts: 194
Joined: 2015-08-13
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That machine is very weird.
Both add-ins work ok after installation. They stop loading correctly, if I unload (COM Add-in => Uncheck Load at Startup) and then try to reload them again.
No errors no complaints in the logs.
The only thing which helps is uninstalling the add-ins completely and then reinstall them. Now everything works like expected to the point where I again uncheck the Load at Startup checkbox.
On a XL2013 machine I can unload/load the add-ins until the cows come home.Kind regards
Oliver |
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Posted 19 Dec, 2016 10:11:18
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Andrei Smolin
Add-in Express team
Posts: 15587
Joined: 2006-05-11
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Thank you for the details. I'll look into these tomorrow.
Regards from Belarus (GMT+3),
Andrei Smolin
Add-in Express Team Leader |
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Posted 19 Dec, 2016 10:32:11
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Andrei Smolin
Add-in Express team
Posts: 15587
Joined: 2006-05-11
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Hello Oliver,
As far as I remember during the remote session you deleted adxloader.log and restarted Excel. This created an adxloader.log showing that the instance of the add-in module was created successfully. Still, the add-in itself was turned off and the COM Add-ins dialog showed something like "COM exception". I ask you to re-check the issue and confirm the above. Please provide the full text of the error message.
Did you try to repair Office on that machine?
Regards from Belarus (GMT+3),
Andrei Smolin
Add-in Express Team Leader |
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Posted 20 Dec, 2016 08:28:53
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OliverM
Posts: 194
Joined: 2015-08-13
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Hi Andrei,
I ran the repair option but no change.
I also installed VS2015 together with ADX.
My test add-in contains a ribbon tab (to indicate the add-in was successfully loaded) and 2 shortcut components. In order to debug it, I put breakpoints in the following event handlers:
- AddinModule_OnRibbonBeforeCreate
- AddinModule_OnRibbonBeforeLoad
- AddinModule_OnRibbonLoaded
- AddinModule_AddinInitialize
- AddinModule_AddinStartupComplete
I start the add-in and events fire in the above shown order.
Next I unload the add-in.
Next I reload the add-in but get 2 events only:
- AddinModule_AddinInitialize
- AddinModule_AddinStartupComplete
No ribbon related events fire.
If I do the same for XL2013 I first get this events:
- AddinModule_OnRibbonBeforeCreate
- AddinModule_OnRibbonBeforeLoad
- AddinModule_OnRibbonLoaded
- AddinModule_AddinInitialize
- AddinModule_AddinStartupComplete
After unloading and reloading the add-in I get all 5 events again, only the execution order has changed to:
- AddinModule_AddinInitialize
- AddinModule_AddinStartupComplete
- AddinModule_OnRibbonBeforeCreate
- AddinModule_OnRibbonBeforeLoad
- AddinModule_OnRibbonLoaded
Shouldn't I get the same number of events on both machines regardless of the XL version?Kind regards
Oliver |
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Posted 20 Dec, 2016 11:23:11
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OliverM
Posts: 194
Joined: 2015-08-13
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As far as I remember during the remote session you deleted adxloader.log and restarted Excel. This created an adxloader.log showing that the instance of the add-in module was created successfully. Still, the add-in itself was turned off and the COM Add-ins dialog showed something like "COM exception". I ask you to re-check the issue and confirm the above. Please provide the full text of the error message.
I can confirm the issue. After unloading/reloading the add-in the loader log is fine but the COM dialog shows an error message. Unfortunately the message is provided in German but it would translate to something like:
Not loaded. A runtime error occurred while trying to load the COM add-in.
If the reload issue was related to the 3 ribbon events not firing, the fact that the loader log shows no issues would make sense to me.Kind regards
Oliver |
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Posted 20 Dec, 2016 12:00:26
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Andrei Smolin
Add-in Express team
Posts: 15587
Joined: 2006-05-11
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Hello Oliver,
Thank you very much!
OliverM writes:
Next I reload the add-in but get 2 events only:
I would like to check 1) the add-in project that you use and 2) the .MSI installing the add-in built on your side. Would this be possible? If yes, please send them to the support email address.
Regards from Belarus (GMT+3),
Andrei Smolin
Add-in Express Team Leader |
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Posted 21 Dec, 2016 07:33:05
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