Meeting body disappears in inspector mode

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Meeting body disappears in inspector mode
 
Hrishikesh Shahapurkar




Posts: 9
Joined: 2019-09-04
This is happening with one user who has Windows 10 Pro Version 1709 and OS build 16299.309.

When the addin is active on the user computer the meeting content does not show up in the inspector mode. It is completely blank. The moment we turn off the addin, the contents are visible.
Posted 04 Feb, 2020 10:37:19 Top
Andrei Smolin


Add-in Express team


Posts: 17132
Joined: 2006-05-11
Hello Hrishikesh,

What is the exact scenario?

What Outlook build and bitness do you have installed on the affected machine(s)?

Is the issue reproducible if you turn off *all* other Outlook add-ins?

What builds of AddinExpress.MSO.2005.dll and AddinExpress.OL.2005.dll do you have in the installation folder of your add-in?

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 05 Feb, 2020 04:12:29 Top
Hrishikesh Shahapurkar




Posts: 9
Joined: 2019-09-04
The user is using Outlook 365 with AddinExpress.MSO.2005.dll-9.4.4644.0. and AddinExpress.OL.2005- 9.4.4644.0. The meeting explorer works fine with all other addins on, the moment we turn on our addin the meeting inspector disappears.

Scenario:

When the addin is turned on the meeting details in the meeting body area cannot be seen or read.
The moment we turn off the addin and open the meeting the meeting body are is visible.

I hope this makes sense now.

Thanks
Hrishikesh Shahapurkar
Developer
Tier1CRM
Posted 05 Feb, 2020 09:29:42 Top
Andrei Smolin


Add-in Express team


Posts: 17132
Joined: 2006-05-11
Hello Hrishikesh,

Please provide the complete version info strings located to the right of the About Outlook button; see File | Office Account. To find out the bitness of your Outlook, click the About Outlook button.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 05 Feb, 2020 09:51:30 Top
Hrishikesh Shahapurkar




Posts: 9
Joined: 2019-09-04
The version number is 1912 and build is 12325.20344
Posted 07 Feb, 2020 10:24:59 Top
Andrei Smolin


Add-in Express team


Posts: 17132
Joined: 2006-05-11
Hello Hrishikesh,

Do you use an ADXOlForm in that inspector? If yes, in what region?

We seem to remember a similar issue occurring with emails when we accessed some property (was it Body or HtmlBody?) of the MailItem in some event; we are now looking for that issue in our archives. Please check whether a new empty add-in showing a new empty ADXOlFrom in the same region produces this issue or not.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 10 Feb, 2020 05:54:38 Top
Hrishikesh Shahapurkar




Posts: 9
Joined: 2019-09-04
Yes I do use an ADXOlForm in the inspector. It is used as the parent class to the inspector form("public partial class ADXOlMeetingForm : ADXOlMainForm"). For emails, we did not face any similar problems in the past, it is just the meetings that is cause of a concern here.

I will try the new empty add-in, but that may take a while as the user is an executive, and in the meanwhile please provide me some feedback on my comments above, if anything at all.


Thanks,
Hrishikesh Shahapurkar
Posted 10 Feb, 2020 10:57:19 Top
Andrei Smolin


Add-in Express team


Posts: 17132
Joined: 2006-05-11
Hello Hrishikesh,

Unfortunately, there's nothing to comment yet.

When checking the test add-in, also check if disabling other add-ins help. Also, if this is possible, after you install and load the add-in, check if there are issue in Event Viewer and in the antivirus log.

> we are now looking for that issue in our archives

We failed to find that issue.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 11 Feb, 2020 02:33:12 Top
Hrishikesh Shahapurkar




Posts: 9
Joined: 2019-09-04
So after analysis we found that this happens only when the add in installed on touch screen machine.
When I click on the dots of the side panel, my side panel minimizes and when I reopen the inspector window, the contents now appear.

my google drive

Kindly advice.

Regards,
Hrishikesh Shahapurkar
Posted 20 Feb, 2020 09:28:17 Top
Andrei Smolin


Add-in Express team


Posts: 17132
Joined: 2006-05-11
Hello Hrishikesh,

As far as we can see, you've described how you solve the problem. We need to know, however, how to reproduce it: we are unable to do this on our side.

Is the issue reproducible with a new empty add-in project showing an empty form in the same region?

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 21 Feb, 2020 06:15:24 Top