Word documents in protected view with visible task pane sometimes have their content "dissapear"

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Word documents in protected view with visible task pane sometimes have their content "dissapear"
 
Igor Govorov




Posts: 83
Joined: 2014-02-12
Hello,
I have a task pane in office. I have discovered that the following scenario causes strange behavior:

1. Open a protected view doc file.
2. Open a regular file (can be new) while the previous file is open.
3. Close the protected view file.
4. Reopen the file
At this point, the content on the original file cannot be seen until you enable editing or change the view settings in word. I couldn't reproduce this issue with my PowerPoint and Excel task panes.
Additionally, it doesn't happen if when i reopen the file it doesn't show the task pane.

Any ideas what could cause this?
Posted 24 Jun, 2015 07:15:19 Top
Dmitry Kostochko


Add-in Express team


Posts: 2731
Joined: 2004-04-05
Hi Igor,

I will try to reproduce the issue. Please let me know what versions of Add-in Express and Microsoft Word you use and what type of task panes is used in your solution. Thank you.
Posted 24 Jun, 2015 10:56:40 Top
Igor Govorov




Posts: 83
Joined: 2014-02-12
Add-in Express version 7.7.4087.2005
Word 2013
Posted 25 Jun, 2015 07:56:59 Top
Dmitry Kostochko


Add-in Express team


Posts: 2731
Joined: 2004-04-05
Hi Igor,

Thank you. What type of task panes do you use in your solution? Do you use the ADXWordTaskPanesManager component or TaskPanes property of your add-in module to add a task pane to Word?
Posted 25 Jun, 2015 08:53:30 Top
Igor Govorov




Posts: 83
Joined: 2014-02-12
Sorry for the late reply,

We use ADXWordTaskPanesManager with a ADXWordTaskPanesCollectionItem added to it, and call ADXWordTaskPanesCollectionItem.CurrentTaskPaneInstance to get the task pane itself
Posted 29 Jun, 2015 10:44:33 Top
Dmitry Kostochko


Add-in Express team


Posts: 2731
Joined: 2004-04-05
Hi Igor,

Thank you for the details. I have just reproduced this issue in Word 2013 and tracked it under case #7512 in our Bug Tracking System. I hope we will be able to fix it in the next few weeks.
Posted 30 Jun, 2015 06:05:54 Top
Igor Govorov




Posts: 83
Joined: 2014-02-12
Hi Dmitry,

Any news regarding this issue?

Thanks.
Posted 08 Jul, 2015 10:34:21 Top
Andrei Smolin


Add-in Express team


Posts: 14137
Joined: 2006-05-11
Hello Igor,

No news, unfortunately. When there are news, I'll update you.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 09 Jul, 2015 06:33:09 Top
Igor Govorov




Posts: 83
Joined: 2014-02-12
Hi Andrei,

I need to know if this is going to be fixed in the next 2 weeks.
I need this information for internal release plan.

Thanks
Posted 22 Jul, 2015 11:43:54 Top
Andrei Smolin


Add-in Express team


Posts: 14137
Joined: 2006-05-11
Hello Igor,

It looks like we won't be able to fix it in two weeks. In fact, we don't even have an idea.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 23 Jul, 2015 08:08:29 Top