There is a problem with this Windows Installer package

Add-in Express™ Support Service
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There is a problem with this Windows Installer package
installation fails 
Anna Hall




Posts: 12
 Joined: 2011-01-12
Hi,

I need to re-install my Add-in Express 2010 for Office and .NET, Professional package which I have a license for.

The installation fails after seeing me accept its default installation path with the following message:
* There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personal or package vendor *.

Please note that I have:
- copied locally and unblocked downloaded install msi and setup.exe files
- tried both of them directly and via command line. in each case I attempted my run as an administrator
- my UAC is disabled
- I've already used addin express before, just needed to re-install
- I use Visual Studio 2010


Please could you advise on next steps in order for me to successfully complete Add-in Express 2010 for Office and .NET, Professional installation?

Thank you,
Anna
Posted 04 Mar, 2011 09:50:22 Top
Eugene Astafiev


Guest


Hi Anna,

It looks like you started two identical http://www.add-in-express.com/forum/read.php?FID=5&TID=8936. I have just answered you in another thread.
Posted 04 Mar, 2011 10:42:19 Top
Anna Hall




Posts: 12
 Joined: 2011-01-12
Hi Eugene,

UAC enabled.Install still unsuccessful.

what do you mean by activating the product automatically? There in no option given to me, no matter how i run the install, command line, setup exe or msi.

Thanks,
Anna
Posted 04 Mar, 2011 11:27:28 Top
Anna Hall




Posts: 12
 Joined: 2011-01-12
Product activation Wizard doesn't come on until the install file is happy to proceed and with my failing professional package install I do not get that far.

Anna
Posted 04 Mar, 2011 11:29:45 Top
Eugene Astafiev


Guest


Hi Anna,

Please check out the following registry hive:

HKEY_CURRENT_USER\Software\Add-in Express\ADX NET 2010 Professional


Does it contain any records? Please try to remove them. Does it help?
Posted 04 Mar, 2011 11:40:23 Top
Anna Hall




Posts: 12
 Joined: 2011-01-12
Hi Eugene,

Cleaning the registry entries that you described has helped, install completed.


Thank you,
Anna
Posted 08 Mar, 2011 02:50:27 Top
Eugene Astafiev


Guest


Good news, Anna!

Thank you for letting me know!
Posted 08 Mar, 2011 04:35:21 Top