There is a problem with this Windows Installer package

Add-in Express™ Support Service
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There is a problem with this Windows Installer package
installation fails 
Anna Hall




Posts: 12
 Joined: 2011-01-12
Hi,

I need to re-install my Add-in Express 2010 for Office and .NET, Professional package which I have a license for.

The installation fails after seeing me accept its default installation path with the following message:
* There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personal or package vendor *.

Please note that I have:
- copied locally and unblocked downloaded install msi and setup.exe files
- tried both of them directly and via command line. in each case I attempted my run as an administrator
- my UAC is disabled
- I've already used addin express before, just needed to re-install
- I use Visual Studio 2010


Please could you advise on next steps in order for me to successfully complete Add-in Express 2010 for Office and .NET, Professional installation?

Thank you,
Anna
Posted 04 Mar, 2011 09:50:20 Top
Eugene Astafiev


Guest


Hi Anna,

Please enable the UAC (User Account Control) and then run the setup.exe. Does it help?
Posted 04 Mar, 2011 10:09:09 Top
Eugene Astafiev


Guest


Anna,

Did you try to activate the product automatically?
Posted 04 Mar, 2011 10:14:35 Top
Oliver Steuernagel




Posts: 3
 Joined: 2010-08-13
I'm expieriencing the same problem during an installation on a new machine.
- Windows 2008R2
- VS2010 Premium
- Manual Activation seems to have succeeded, as second try installation does not require activation again
Posted 09 Mar, 2011 04:41:44 Top
Eugene Astafiev


Guest


Hi Oliver,

Please check out the following registry hive:

HKEY_CURRENT_USER\Software\Add-in Express\ADX NET 2010 Premium


Do you have any records in this hive? If so, please try to remove them. Does it help?
Posted 09 Mar, 2011 04:50:55 Top
Oliver Steuernagel




Posts: 3
 Joined: 2010-08-13
Cleaning reg + directory of leftovers did the trick. :)

Thank's for the help and sorry for acting like a user could have figured that out myself :oops:
Posted 09 Mar, 2011 05:14:47 Top