Urgent: Adxloader failing after latest Microsoft update

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Urgent: Adxloader failing after latest Microsoft update
 
Mark Duncan


Guest


On my development machine this morning, I installed the latest Microsoft updates which included KB976576 (http://support.microsoft.com/kb/976576).

Following a restart, I was no longer able to start my addin application. Here is an extract from the adxloader.log file:

Add-in Express Loader Log File: 06/24/2010 10:28:30

Startup directory: D:\Projects\Source\AppSource\Branches\5.0\ComAddin\bin\Debug\
Loader version: 5.1.2022
------------------
10:28:30 752 3100 Start.
10:28:30 752 3100 Reading the registry key 'HKEY_CLASSES_ROOT\CLSID\{C7BC93F9-6FDC-435E-BB96-D67E4556FE2F}'
10:28:30 752 3100 Success. The registry key 'HKEY_CLASSES_ROOT\CLSID\{C7BC93F9-6FDC-435E-BB96-D67E4556FE2F}' is closed.
10:28:30 752 3100 Converting the '{4BA250A6-8BCA-46A6-982A-F340081187C3}' CLSID from string.
10:28:30 752 3100 Success.
10:28:30 752 3100 Attempting to get the class object by the '{4BA250A6-8BCA-46A6-982A-F340081187C3}' CLSID.
10:28:30 752 3100 Success.
10:28:30 752 3100 Creating a new instance of the add-in loader.
10:28:30 752 3100 Success.
10:28:30 752 3100 Loading the configuration from the system registry.
10:28:30 752 3100 Getting the latest CLR version.
10:28:30 752 3100 The latest CLR version is 'v2.0.50727'.
10:28:30 752 3100 The configuration has been loaded successfully.
10:28:30 752 3100 Runtime version: v2.0.50727.
10:28:30 752 3100 Assembly name: ComAddin.
10:28:30 752 3100 Class name: Sfs.ComAddin.AddinModule.
10:28:30 752 3100 Attempting to create a new instance of the managed add-in class: CLR - v2.0.50727
10:28:30 752 3100 Loading CLR: v2.0.50727.
10:28:30 752 3100 Calling GetCLRMetaHost method.
10:28:30 752 3100 Not implemented

The really bad news is that we've verified that the same issue affects production installations on client machines. For us, this means that users of our application will start failing as they apply this latest Windows update.

I'm really hoping that you guys have come across this problem and can offer up some advice. I'm happy to provide additional information as required. For info, we have been able to fix the issue in test by uninstalling the Windows update, but that's not an ideal scenario to put to customers.

Regards

Mark
Posted 24 Jun, 2010 07:12:32 Top
Andrei Smolin


Add-in Express team


Posts: 18793
Joined: 2006-05-11
Hi Mark,

Please replace Loader\adxloader.dll in your project with the loader version below and re-build your project.

http://www.add-in-express.com/files/projects_pub/beta2fix/adxloader.zip


Andrei Smolin
Add-in Express Team Leader
Posted 24 Jun, 2010 07:31:52 Top
Mark Duncan


Guest


Hi Andrei,

Any idea what causes the issue?

Mark
Posted 24 Jun, 2010 08:33:43 Top
Andrei Smolin


Add-in Express team


Posts: 18793
Joined: 2006-05-11
Hi Mark,

I'm sorry, we don't have an explanation yet. Does the new loader work for you?


Andrei Smolin
Add-in Express Team Leader
Posted 24 Jun, 2010 08:53:52 Top
Mark Duncan


Guest


Yes it does thanks. I found that for client who already have our product installed, we can just deploy out the modified adxloader and re-register it - seems to fix the issue.

Thanks for your help.

Mark
Posted 24 Jun, 2010 09:46:21 Top
Kris Vynck




Posts: 14
Joined: 2009-04-01
We were having the same problem and the new ADXLoader DLL seems to solve the problem for Office 2003.

However, one of our users who still works with Office 2000 (on Windows XP) reports that the problem is not fixed with the new DLL.

Is there anything we can do to solve this? Instead of removing the Windows Update KB9765676 or selling an Office update, that is...

Greetings,

Kris Vynck
Posted 28 Jun, 2010 08:04:47 Top
Andrei Smolin


Add-in Express team


Posts: 18793
Joined: 2006-05-11
Hi Kris,

Can you copy here the conteents of adxloader.log describing this situation?


Andrei Smolin
Add-in Express Team Leader
Posted 28 Jun, 2010 08:21:54 Top
Kris Vynck




Posts: 14
Joined: 2009-04-01
Hello Andrei,

Thank you for your answer. I have asked our helpdesk to retrieve the log-file. I'll post the contents as soon as possible.

Greetings,

Kris Vynck
Posted 28 Jun, 2010 09:10:01 Top
Kris Vynck




Posts: 14
Joined: 2009-04-01
Hello,

It seems the problem was "solved" after copying the new ADX-loader again. Due to human error it probably wasn't installed correctly the first time.

Greetings,

Kris Vynck
Posted 06 Jul, 2010 08:10:47 Top
Andrei Smolin


Add-in Express team


Posts: 18793
Joined: 2006-05-11
Kris, thank you very much for letting me know!


Andrei Smolin
Add-in Express Team Leader
Posted 06 Jul, 2010 08:14:05 Top