[Outlook 2003] Compose page opens with focus on message body and tollbar customizations are no saved.

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[Outlook 2003] Compose page opens with focus on message body and tollbar customizations are no saved.
 
Vladimir Nikolov




Posts: 44
Joined: 2009-03-20
Hi,
We have end user reported some issues with Outlook 2003(SP3) with Word editor and our adx add-in:
“Compose page opens with focus on message body and toolbar customizations are no saved after close”

It looks like issues with normal.dot template.
Without the add-in there are no issues. We were not able to reproduce it in test environment.
Do you have an idea what can cause issues with normal.dot template?

Regards
Vlad
Posted 09 Mar, 2010 07:21:49 Top
Andrei Smolin


Add-in Express team


Posts: 14129
Joined: 2006-05-11
Hi Vlad,

I suppose normal.dot is readonly on that PC. Or, they have the Tools | Options | Save | Prompt to save Normal template flag set in Word and choose No in the corresponding dialog.

Regards from Belarus (GMT+2),

Andrei Smolin
Add-in Express Team Leader
Posted 09 Mar, 2010 10:57:09 Top
Vladimir Nikolov




Posts: 44
Joined: 2009-03-20
It was possible to do the toolbars custamization from Word (so it's not read only)
On the other hand it was possible to modify the toolbars before installing the add-in and w/o it.

For the other option - I was looking at the end user issues with VLC session and it was not prompting (Outlook and Word)

Do you think that the focus change is related with this "template" issues?
It is very strange issue. :(

Regards
Vlad
Posted 09 Mar, 2010 11:50:24 Top
Andrei Smolin


Add-in Express team


Posts: 14129
Joined: 2006-05-11
Hi Vlad,

Vladimir Nikolov writes:
Do you think that the focus change is related with this "template" issues?


I don't know.

Do you use dim wdApp as New Word.Application in your code?

Regards from Belarus (GMT+2),

Andrei Smolin
Add-in Express Team Leader
Posted 11 Mar, 2010 07:24:49 Top
Vladimir Nikolov




Posts: 44
Joined: 2009-03-20
Hi,
No we do not use im wdApp as New Word.Application in the code.
Thanks, I will try to find something, but for now we can leave it like this.
If there are more details about the issue I will add more info here.

Thank you
Vlad
Posted 15 Mar, 2010 09:32:48 Top
Andrei Smolin


Add-in Express team


Posts: 14129
Joined: 2006-05-11
Sure.

Regards from Belarus (GMT+2),

Andrei Smolin
Add-in Express Team Leader
Posted 15 Mar, 2010 09:54:51 Top