New installation woes

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New installation woes
 
Philip Street




Posts: 53
Joined: 2005-01-25
After many hours of struggling with various installation issues (see http://www.add-in-express.com/forum/read.php?PAGEN_1=1&FID=5&TID=560) I was finally able to produce an MSI (using the VS.NET setup project created by the Add-in Express wizard) to install my add-in.

The MSI generally works fine on most desktops (about 30 so far), but it has failed to install on two. When I look in the Eventlog on both machines, I find the following entry;

Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 11001
Date: 22/09/2005
Time: 17:56:42
User: N/A
Computer: xxxxxxxxxx
Description:
The description for Event ID ( 11001 ) in Source ( MsiInstaller ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Product: BC Records Office Add-in -- Error 1001. Unable to get installer types in the c:\program files\british council\bc records\office addin\addinexpress.mso.dll assembly. --> One or more of the types in the assembly unable to load., (NULL), (NULL), (NULL), (NULL), (NULL), (NULL).

All workstations have the same build (see the post link above), so there is no question of PIAs not being installed etc.

Any ideas what might be causing this installation issue? Missing dependency maybe?

Sergey - is it worth me sending you the MSI for you to check (using something like Orca)?

Cheers,

Phil
Posted 23 Sep, 2005 04:56:40 Top
Sergey Grischenko


Add-in Express team


Posts: 7228
Joined: 2004-07-05
Hi Phil.

No problem. You can send me the MSI. I will test it on our PCs.

Two questions.
Did you include the Office.dll v.7.0.3300.0 (not v.11.0.0.0)
assembly in the setup.
Is this assembly put in the add-in target folder and in the GAC?
Posted 23 Sep, 2005 05:54:53 Top
Philip Street




Posts: 53
Joined: 2005-01-25
Sergey,

I will email it to you from my Yahoo acocunt, as usual.

Yep, v 7.0.3300.0 is included in the MSI.

No, this file is ONLY being put in the GAC. I take it from what you've asked that I should include that file in the target folder as well, yes?

Phil
Posted 23 Sep, 2005 06:02:08 Top
Sergey Grischenko


Add-in Express team


Posts: 7228
Joined: 2004-07-05
Try to include this file to the add-in target folder too. Probably it will solve the issue.
Posted 23 Sep, 2005 06:10:12 Top
Sergey Grischenko


Add-in Express team


Posts: 7228
Joined: 2004-07-05
Phil, could you please send me zipped msi file. The point is that my Outlook has just blocked your attachment.
Posted 23 Sep, 2005 06:12:28 Top
Sergey Grischenko


Add-in Express team


Posts: 7228
Joined: 2004-07-05
Phil, I have just tested your msi. I think the cause of the issue is in the Offce.dll assembly. You should put this assembly in the add-in target folder and in the GAC.
Your installation works fine if the Office.dll (v.7.0.3300.0) is in the GAC. And vice versa, I get the error if I remove the Dll from the global cache before the installation process.
Posted 23 Sep, 2005 07:29:33 Top
Philip Street




Posts: 53
Joined: 2005-01-25
Sergey,

OK. I have now rebuilt the MSI to install that file in the target folder. I'll test it and let you know how I get on.

Cheers,

Phil
Posted 23 Sep, 2005 07:35:23 Top