Slow Outlook startup with Add-in Express add-in

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Slow Outlook startup with Add-in Express add-in
Outlook takes a long time (20 - 80 seconds) to start with ADX add-in 
Shilpa Bhasin




Posts: 3
 Joined: 2009-07-28
We have an Add-in Express add-in for Outlook in our product . This add-in causes the Outlook to take a long time for loading . We have got unsigned version of Add-in Express dlls , which the customer is using . Still , they are seeing a long startup time for Outlook ranging between 20-80 seconds on different machines. We analyzed the ADX logs from the customer's environment and saw the logs displaying delays similar to :

07:42:09 6576 Creating a new application domain.
07:42:10 6576 Success.
07:42:33 6576 Unwrapping the managed class.
07:42:34 6576 Success.

Apart from the above delay , in our add-in logs , we have seen a time gap between the various Add-in Express events (such as between add-in constructor and AddinCore.AddinCore_AddinInitialize and between AddinCore.AddinCore_AddinInitialize and AddinCore.AddinCore_AddinStartupComplete).

We have gone through previous posts in the forum related to similar delays and have tried disabling the "Check for publisher's certificate revocation" setting in customer's environment , but the issue is not resolved.

We have already referred to the following posts :

http://www.add-in-express.com/forum/read.php?FID=5&TID=4937

http://www.add-in-express.com/forum/read.php?FID=5&TID=4408&MID=21760&phrase_id=1578152#message21760

Please point to a suitable resolution for the issue.

Thanks,
Shilpa
Posted 28 Jul, 2009 06:59:13 Top
Andrei Smolin


Add-in Express team


Posts: 18816
 Joined: 2006-05-11
Hello Shipla,

As you probably noticed, we don't have a universal solution for start-up delays. Nor can we find such a solution on the web. I'm afraid there's no such solution because the same problem may arise for shared add-ins and VSTO add-ins.

You can try turning your antivirus software off but this isn't a solution at all; this just allows checking if the delay is induced by the antivirus software.


Andrei Smolin
Add-in Express Team Leader
Posted 28 Jul, 2009 08:57:49 Top
Shilpa Bhasin




Posts: 3
 Joined: 2009-07-28
Hello Andrei Smolin ,

Thanks for your prompt reply . I tried disabling the antivirus software as suggested, but this does not bring a difference in the Outlook load time . Could you suggest some next steps? Is it possible to identify why there is a time gap between the add-in events such as AddInInitialize and AddInStartupComplete ?

Thanks,
Shilpa
Posted 29 Jul, 2009 05:10:43 Top
Andrei Smolin


Add-in Express team


Posts: 18816
 Joined: 2006-05-11
Hello Shipla,

Unfortunately, I don't know what to do with this. Can you send me your add-in module? Use the support e-mail address from readme.txt. Please make sure that your e-mail contains a link for this topic. If required, we are ready to sign any reasonable NDA.


Andrei Smolin
Add-in Express Team Leader
Posted 30 Jul, 2009 10:07:53 Top
Shilpa Bhasin




Posts: 3
 Joined: 2009-07-28
Hello Andrei,

Would this need the source code of the add-in module or just the binaries of the add-in should be sufficient to analyze ?

Regards
Shilpa
Posted 03 Aug, 2009 07:17:16 Top
Eugene Astafiev


Guest


Hello Shipla,

We are interested in the sources of the add-in module.
Posted 03 Aug, 2009 07:22:18 Top