User can't see add-in in Outlook

Add-in Express™ Support Service
That's what is more important than anything else

User can't see add-in in Outlook
 
Bargholz Thomas




Posts: 242
Joined: 2006-12-18
Hi,
we have an add-in-express based add-in, which support Outlook and Word. One of our customers have a single user, which can't see the add-in in Outlook (but can in Word), no matter which computer she uses. Other users can see the add-in.

We are sure that the issue is related to that particular user missing some permission or setting, but we don't know what it is.

We see it, as mainly an issue for the infrastructure guys, which knows about the AD and Exchange settings, but as it's our add-in, we of course would like to help them in the right direction.

So my question for you is: Is there any particular permission (local permission, mailbox permission, exchange permission), that is required for the user, in order for COM add-in's to work?

Regards
Thomas
Posted 07 Jul, 2009 11:08:10 Top
Andrei Smolin


Add-in Express team


Posts: 16744
Joined: 2006-05-11
Hi Thomas,

Did you check My command bars and ribbons don't show up when I start Outlook, Excel or Word?

Regards from Belarus (GMT+2),

Andrei Smolin
Add-in Express Team Leader
Posted 07 Jul, 2009 15:14:04 Top
Bargholz Thomas




Posts: 242
Joined: 2006-12-18
Yes, nothing obvious there.

It's been installed for all users on all computers.
Other users logging on to the computer does see the toolbars and everything works.
When the user in question log on to a different computer (where everything work for everyone else), it again doesn't show up.
So it's this one single user that has the problem - not any other user. No matter what computer. And only in Outlook, as the user does see toolbars in Word, Excel and PowerPoint.

I have only added this code to the constructore:

AppDomain.CurrentDomain.SetPrincipalPolicy(System.Security.Principal.PrincipalPolicy.WindowsPrincipal);
AppDomain.CurrentDomain.UnhandledException += new UnhandledExceptionEventHandler(CurrentDomain_UnhandledException);

It's the same code for all users for all Office applications.

Regards
Thomas
Posted 08 Jul, 2009 10:36:18 Top
Andrei Smolin


Add-in Express team


Posts: 16744
Joined: 2006-05-11
Thomas,

Well, I'd try comparing security settings of this user to those of another user, for whom the add-in does work.

Regards from Belarus (GMT+2),

Andrei Smolin
Add-in Express Team Leader
Posted 08 Jul, 2009 11:29:57 Top