Unhandled Exception

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Unhandled Exception
 
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Hannes Koidl




Posts: 320
 Joined: 2008-05-19
Hi,

one of our Customers get sometimes this Error Message:

User added an image

He cannot say when exactly... Do you know whats going on here?

Addin Express: 2008.4.3.1910

bei AddinExpress.Extensions.AdxSplitter.WndProc(Message& m)
bei System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
bei System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
bei System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

Posted 28 Nov, 2008 03:51:52 Top
Eugene Astafiev


Guest


Hi Hannes,

I have a bunch of questions for you:

1. What OS does your customer use? Is it up to date?
2. What Office version does your customer use? Is it up to date?
3. Could you specify the host application of your add-in?
4. Could you translate the text on the screenshot?
Posted 28 Nov, 2008 04:40:02 Top
Hannes Koidl




Posts: 320
 Joined: 2008-05-19
Hi Eugene,

sorry, forgot these Infos:

1) WinXP - yes
2) Office 2003 - yes
3) Outlook
4) The Value -2147.... for red is invalid, red must be greater then as 0 or smaller or equal then 255

thx
Hannes
Posted 28 Nov, 2008 05:13:38 Top
Eugene Astafiev


Guest


Hi Hannes,

Could you specify the SP number of the OS and Office?
Posted 28 Nov, 2008 05:50:21 Top
Eugene Astafiev


Guest


Hannes,

The general question is:

How can I reproduce the issue? Could you send me a sample add-in which can reproduce the issue?
Posted 28 Nov, 2008 05:58:26 Top
Hannes Koidl




Posts: 320
 Joined: 2008-05-19
Hi Eugene,

everything is on the actual SP Level. The Problem is that the Customer get sometimes this error - he cannot specify when exactly - and the Problem is that it Occours in AddinExpress.Extensions.AdxSplitter.WndProc(Message& m) so i even could not Debug it?

thx
Hannes
Posted 28 Nov, 2008 06:15:20 Top
Eugene Astafiev


Guest


Hi Hannes,

You don't need to debug it. To fix the issue I need to reproduce it first.

So, the main question is still alive:

How can I reproduce the issue? Could you send me a sample add-in which can reproduce the issue?
Posted 28 Nov, 2008 06:24:48 Top
Hannes Koidl




Posts: 320
 Joined: 2008-05-19
Hi Eugene,

as i sayed - "The Problem is that the Customer get sometimes this error" - he cannot specify when exactly. So i also cant reproduce it... :(
Posted 28 Nov, 2008 07:01:32 Top
Eugene Astafiev


Guest


Hi Hannes,

1. Please try installing the latest build of Add-in Express. You can download a new build http://www.add-in-express.com/downloads/adxnet.php. Don't forget to replace the adxloader.dll in the Loader folder of your project with a new one.

2. Could you add a button in a command bar of your add-in? Add the following code to the button click event handler: 

AddinExpress.OL.Log.ShowMessages("");


If exception arises just press this button and send us the log file.
Posted 28 Nov, 2008 08:09:55 Top
Hannes Koidl




Posts: 320
 Joined: 2008-05-19
Hi Eugene,

it is a bit difficult because the Addin runs in a big Enviroment... Is there no other way where you can find the exception in your Code?
Posted 01 Dec, 2008 06:30:28 Top

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