Trouble installing under system context

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Trouble installing under system context
 
Søren Hjarlvig




Posts: 34
Joined: 2007-02-22
Hi,

One of our customers has a problem installing our Outlook add-in using their automatic deployment tool.

The installation hangs and the following entry is added to the event log:

Source: MsiInstaller
Type: Warning:
Event ID: 1001
User: NT AUTHORITY\SYSTEM
Description
Detection of product'{901E0406-6000-11D3-8CFE-0150048383C9}', feature 'OutlookMAPI2' failed during request for component '{9FB5D6605-5989-4BF7-9FFE-345667384830}'

When we test on our own systems using the commandline running as system user:

msiexec /i addinSetup.msi TRANSFORMS="addinSetup.mst" /qn /l* install.log

It works fine.

The logfiles are equal until the failing one just stops.

Logfile from working installation:
...
Action start 12:48:36: InstallFinalize.
Action ended 12:48:53: InstallFinalize. Return value 1.
Action ended 12:48:53: INSTALL. Return value 1.
Property(S): UpgradeCode = {86769EDB-6E8E-494B-AED4-948CCF2E5A51}
...

Logfile from failed installation:
...
Action start 15:33:15: InstallFinalize.
<EOF>


Any ideas ?

Best regards

Soren
Posted 18 Sep, 2008 06:38:18 Top
Søren Hjarlvig




Posts: 34
Joined: 2007-02-22
I have some additional information:

Office 2003 and Outlook 2003 are installed separably.
The installation fails if Outlook 2003 is installed but succeeds if Office and Outlook are not installed (!?).
AD, group policies and Windows Deployment are used to deploy the software.

Thanks

Soren
Posted 18 Sep, 2008 07:22:21 Top
Eugene Astafiev


Guest


Hello Soren,

Do you use Vista?
Please run the setup.exe instead of the *.msi file.
Posted 18 Sep, 2008 08:03:59 Top
Søren Hjarlvig




Posts: 34
Joined: 2007-02-22
Hi Eugene,

No, I'm using Windows XP.
Unfortunately I don't think running setup.exe is an option, when deploying this way.

Best regards

Soren
Posted 18 Sep, 2008 09:52:57 Top
Eugene Astafiev


Guest


Hi Soren,

Did you try to run setup.exe (not *.msi)?
Posted 18 Sep, 2008 10:21:58 Top
Søren Hjarlvig




Posts: 34
Joined: 2007-02-22
Yeah, setup.exe works fine when running with administrator rights.

However, I think there was problem in adxloader.dll.manifest where I had privileges set to "administrator", when I changed this to "user", the error message at first login for a non-admin user also disappeared.

<loaderSettings generateLogFile="true" shadowCopyEnabled="true" privileges="user" />
Posted 22 Sep, 2008 06:00:20 Top
Eugene Astafiev


Guest


Hi Soren,

Did you set up the RegisterForAllUsers property of the add-in module? Please set this property to false and try to install the add-in again. Does it work?
Posted 22 Sep, 2008 06:37:22 Top