Attempted to upgrade - now I can't install ADX at all

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Attempted to upgrade - now I can't install ADX at all
 
Ryan Farley




Posts: 109
Joined: 2005-04-28
I was attempting to upgrade from version v308-b1885 to v308-b1890. When I ran the installer for v308-b1890 it told me I must first remove prior versions, so I uninstalled v308-b1885.

When I attempt to install v308-b1890 it gives the the following error at the end:

"There is a problem with this Windows installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor"

After this message the install is rolled back and I have the following in the event log:

Source: MsiInstaller
Event ID: 11721
Details: Product: Add-in Express 2007 for .NET, Standard -- Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: _E7AB433B_8CF1_43ED_81BB_1377D9846F13, location: C:\Program Files\Add-in Express\Add-in Express 2007 for .NET Standard\Bin\ADXTBOInstaller.2005.exe, command: ADXOLFM Install ExtractFile encrypt "C:\Program Files\Add-in Express\Add-in Express 2007 for .NET Standard\Bin\Encrypt.exe"

So I can't install v308-b1890. Not only that, if I now try to go back and install v308-b1885 I get the same error - so I cannot install *any* version of ADX.

I appreciate any suggestions or help. As things are now I am dead in the water since I can't even get back to how things were before! :cry:

Thanks.

-Ryan

BTW: This is on Vista Ultimate with VS 2008, never any problems installing ADX before (and I've gone through many versions of ADX in the past on this machine without issue)
Posted 16 Jun, 2008 19:58:34 Top
David Ing




Posts: 39
Joined: 2007-02-16
I'm in the same boat. I did manage to get a previous version back on, but only with VS2005, not VS2008 (in case that helps)
Posted 17 Jun, 2008 00:20:06 Top
Andrei Smolin


Add-in Express team


Posts: 17373
Joined: 2006-05-11
Ryan, David, and other who suffered

We've just found out why 3.8.1890 is not installing. It is caused by a combination of the 3rd party protection software which we use in Add-in Express and the most recent updates for Vista. Which of them caused Encript.exe to break down is unknown yet. We've removed 3.8.1890 from the site. Now we are tying down another version of the protection software to 3.X. At all cost, the new build (3.8.1891) will be published today. Please be patient and wait for another 3-6 hrs.

I do realize that such things are inexcusable. We will investigate how all this happened. Currently, it looks like we had built 3.8.1890 before the Vista updates were installed and didn't test it with these updates. What is really odd is that the same protection software version works fine for all other Add-in Express versions and editions. That is, the only affected version is Add-in Express 2007 for .NET 3.8.1890.

I can't find words to tell you how much I am sorry. Please take my sincere apologies.

Regards from Belarus (GMT+2),

Andrei Smolin
Add-in Express Team Leader
Posted 17 Jun, 2008 10:11:28 Top
Ryan Farley




Posts: 109
Joined: 2005-04-28
No need to apologize Andrei. You guys are always great :D. I will await the new version.

Thanks for the quick response.
Posted 17 Jun, 2008 11:04:32 Top
Andrei Smolin


Add-in Express team


Posts: 17373
Joined: 2006-05-11
Ryan,

3.8.1891 is available for downloading.

What a mess was here today...

Regards from Belarus (GMT+2),

Andrei Smolin
Add-in Express Team Leader
Posted 17 Jun, 2008 13:57:54 Top
Ryan Farley




Posts: 109
Joined: 2005-04-28
Thanks a lot Andrei. I'll grab the new version now. Thanks a ton for jumping on this so quickly! :D

-Ryan
Posted 17 Jun, 2008 14:25:35 Top
Ryan Farley




Posts: 109
Joined: 2005-04-28
Hi Andrei,

Just wanted to confirm that all is now working again with the new build. Thanks again.

-Ryan
Posted 17 Jun, 2008 15:41:53 Top
Andrei Smolin


Add-in Express team


Posts: 17373
Joined: 2006-05-11
Hi Ryan,

Thank you.

Regards from Belarus (GMT+2),

Andrei Smolin
Add-in Express Team Leader
Posted 18 Jun, 2008 04:24:43 Top