Add In not visible on some machines

Add-in Express™ Support Service
That's what is more important than anything else

Add In not visible on some machines
 
Hess Matthias




Posts: 9
Joined: 2006-02-27
We are using Add-In-Express 4.0.1902.0, and we have built a Word Add-in.
We install it on Win XP / Office 2007.
On most of the machines, this works fine, but some machines show the following symptoms:

1. Our "Custom button" is not visible in the ribbon.
2. In the COM Add-In Dialog box, the Add-In is listed, but its status is "not loaded". I can set the checkmark, but its status remains "not loaded", whatever I do.

Kind Regards
Matthias

I have scraped the following log file from one of the machines which fail to display the button:

Add-in Express Loader Log File: 04/07/2008 13:12:05

Startup directory: Loader version: 4.0.1902C:\Programme\CM Informatik AG\CMIWordSetup\
------------------
13:12:05 388 Starting the add-in registration process.
13:12:05 388 Loading the latest CLR version.
13:12:05 388 The CLR v2.0.50727 has been initialized successfully.
13:12:05 388 Creating a new domain setup.
13:12:05 388 Success.
13:12:05 388 Getting the add-in directory.
13:12:05 388 Success. The directory is 'C:\Programme\CM Informatik AG\CMIWordSetup\'
13:12:05 388 The 'shadow copy' is disabled.
13:12:05 388 Creating a new application domain.
13:12:06 388 Success.
13:12:06 388 Getting the base directory for the domain.
13:12:06 388 Success. The directory is 'C:\Programme\CM Informatik AG\CMIWordSetup\'.
13:12:06 388 Seaching for the Add-in Express core library.
13:12:06 388 Success. The 'AddinExpress.MSO.2005.dll' file has been found.
13:12:06 388 Creating an instance of the 'AddinExpress.MSO.ADXLoaderSupport' class.
13:12:06 388 Assembly identity is 'AddinExpress.MSO.2005'.
13:12:07 388 Success.
13:12:07 388 Unwrapping the instance of the 'AddinExpress.MSO.ADXLoaderSupport' class.
13:12:07 388 Success.
13:12:07 388 Creating an instance of the XML parser class.
13:12:07 388 Success.
13:12:07 388 Loading the manifest file (C:\Programme\CM Informatik AG\CMIWordSetup\adxloader.dll.manifest).
13:12:07 388 Success.
13:12:07 388 Getting the root element of the manifest (C:\Programme\CM Informatik AG\CMIWordSetup\adxloader.dll.manifest).
13:12:07 388 Success.
13:12:07 388 Getting the 'assemblyIdentity' element of the manifest (C:\Programme\CM Informatik AG\CMIWordSetup\adxloader.dll.manifest).
13:12:07 388 Success.
13:12:07 388 Seraching fo the 'name' attribute of the 'assemblyIdentity' element.
13:12:07 388 Success. The name is 'CMIWord, PublicKeyToken=167065CA9FCB889F'.
13:12:07 388 Calling the managed procedure to register the 'CMIWord, PublicKeyToken=167065CA9FCB889F' assembly.
13:12:08 1068 Connecting to the application domain of the Add-in Express loader.
13:12:08 1068 Success.
13:12:08 1068 Loading the 'CMIWord, PublicKeyToken=167065CA9FCB889F' assembly.
13:12:10 1068 Success.
13:12:10 1068 Registering the 'CMIWord, PublicKeyToken=167065CA9FCB889F' assembly (administrator).
13:12:11 1068 Registering the 'CMIWord.AddinModule' type.
13:12:11 1068 Searching for static methods that contain the 'ComRegisterFunction' attribute.
13:12:11 1068 Calling the 'AddinRegister' static method.
13:12:12 1068 The 'CMIWord.AddinModule' type has been registered successfully.
13:12:12 1068 Searching for static methods that contain the 'ComRegisterFunction' attribute.
13:12:12 1068 The 'CMIWord.SelectionType' type has been registered successfully.
13:12:12 1068 Searching for static methods that contain the 'ComRegisterFunction' attribute.
13:12:12 1068 The 'CMIWord.NodeType' type has been registered successfully.
13:12:12 1068 Registering the 'CMIWord.VorlagenToolBox' type.
13:12:12 1068 Searching for static methods that contain the 'ComRegisterFunction' attribute.
13:12:12 1068 The 'CMIWord.VorlagenToolBox' type has been registered successfully.
13:12:12 1068 Searching for static methods that contain the 'ComRegisterFunction' attribute.
13:12:12 1068 The 'CMIWord.PlaceHolderInfo+PlaceHolderType' type has been registered successfully.
13:12:12 1068 The ' CMIWord, PublicKeyToken=167065CA9FCB889F' assembly has been registered successfully.
13:12:12 1068 The managed registration process is complete with HRESULT = 0.
13:12:12 388 The add-in registration process is complete with HRESULT = 0.


Posted 15 Apr, 2008 06:43:11 Top
Sergey Grischenko


Add-in Express team


Posts: 7224
Joined: 2004-07-05
Hi Matthias.

The log above is created while the add-in is installed.
Please send me the log with the add-in startup information.
Posted 15 Apr, 2008 08:05:54 Top
Hess Matthias




Posts: 9
Joined: 2006-02-27
Where can I find the log file , or how do I make sure it is being created?
Posted 16 Apr, 2008 10:20:34 Top
Sergey Grischenko


Add-in Express team


Posts: 7224
Joined: 2004-07-05
Hi Matthias.

This is the same log. It is rewrited whenever the add-in is loaded/registered/unregistered.
Posted 16 Apr, 2008 12:23:15 Top