xlb preventing showing of the toolbar

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xlb preventing showing of the toolbar
 
John Smith




Posts: 20
Joined: 2006-10-11
My client has an xlb in the Excel\xlstart directory. They reported that the toolbar I created doesn't show up. So this is what I did to recreate the problem.

1) I made sure that my Excel was showing up my toolbar.
2) I copied their xlb to the Excel\xlstart directory.
3) My toolbar doesn't show up
4) Here is the real problem. The toolbar doesn't show up in the Tool | Customize area either so it cannot be added back.

My add in also has a Menu bar that gets added to the File menu. That is not affected by the xlb.

Does anyone have any ideas what could be happening here?

Thanks.
Posted 02 Feb, 2007 13:18:07 Top
Sergey Grischenko


Add-in Express team


Posts: 7187
Joined: 2004-07-05
Hi John.

Is your toolbar temporary (Temporary = true)?


P.S. Note that we take up your forum requests in the order we receive them.
Besides, it may take us some time to investigate your issue. Please be sure we will let you know as soon as the best possible solution is found.
Posted 04 Feb, 2007 19:21:28 Top
Gary Cox




Posts: 8
Joined: 2006-10-30
I am experiencing the exact same thing. It appears the XLB file is corrupting or something. We have to copy an XLB file from a pc that is working into the affected pc. I have Temporary = False.
Posted 12 Sep, 2007 20:51:56 Top
Sergey Grischenko


Add-in Express team


Posts: 7187
Joined: 2004-07-05
Hi Gary.


How can I reproduce the issue?
Posted 13 Sep, 2007 11:13:36 Top
Gary Cox




Posts: 8
Joined: 2006-10-30
I'm not sure, it happens randomly. You have not dealt with this issue before? The tool bar buttons don't load sometimes and we have discovered that by replacing the XLB file with one that we know works it loads the tool bar buttons. We are using Office 2003 Pro and this is happening in Excel.
Posted 13 Sep, 2007 12:13:57 Top
Sergey Grischenko


Add-in Express team


Posts: 7187
Joined: 2004-07-05
Hi Gary.

Can I test the .xlb file on my PC?
Posted 17 Sep, 2007 11:10:16 Top