Excel addin didnt not install properly

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Excel addin didnt not install properly
 
Ming Chao




Posts: 30
Joined: 2019-01-23
Hi,

I have a client complains the UDF of the excel addin return #NAME! error after upgrading to a newer build. This is difficult to replicate but it seems the addin didnt uninstall/install properly on the client's machine.

As you can see here, the UDF is not initialized as the name is not initialized.
https://pasteboard.co/Kdd5MVKyAyhG.png

In addition, there are duplicate registry keys created by the installer. Uninstalling the addin will remove all entries, including the duplicates
https://pasteboard.co/0j9UNhXJNxjl.png

Installing the addin on a clean machine works fine but not machines have older build installed previously.

The older package was created with Microsoft App-v Sequencing.
The new package was Captured with Numecent Cloudpaging.

I'm requesting the adxloader.log and adxregistrator.log from my client; however, with the given info, do we know what could cause the duplicate registry keys and why is the UDF not initialized?
Posted 22 Aug, 2022 11:56:30 Top
Andrei Smolin


Add-in Express team


Posts: 18422
Joined: 2006-05-11
Hello Ming,

BTW, is this your name? Mine is Andrei :)

It looks like your new setup project doesn't uninstall the previously installed version of the add-in.

Does the UDF registers correctly on a clean machine?

Regards from Poland (CEST),

Andrei Smolin
Add-in Express Team Leader
Posted 23 Aug, 2022 04:54:55 Top
Ming Chao




Posts: 30
Joined: 2019-01-23
Hi Andrei

yes my name is Ming.

yes the UDF registers correctly on a clean machine. The UDF works as expected and there're no duplicate registry keys when installed on a clean machine.
Posted 23 Aug, 2022 07:53:56 Top
Andrei Smolin


Add-in Express team


Posts: 18422
Joined: 2006-05-11
Hello Ming,

Thank you. Then you should look into how your new installer uninstall the previously installed version of the add-in. Check the manual on the software installation product that you use.

Regards from Poland (CEST),

Andrei Smolin
Add-in Express Team Leader
Posted 25 Aug, 2022 05:18:25 Top