"ADXServiceCTP" task pane in Outlook if Visible = False

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"ADXServiceCTP" task pane in Outlook if Visible = False
 
Marcel Mrozinski




Posts: 12
 Joined: 2019-10-28
Hi there,
we have received a report of a problem from our customer, which we are also getting reproduced on our systems. ADX version is "10.0.4700.0", Outlook version is "Office 365 16.0.15028.20050 64-bit".

In our product we store in the registry what is the last state of the task pane in Outlook, that is whether it is visible or not. Then in the ADXBeforeFormShow() event we set the visibility state: 


Private Sub ADXOlForm_ADXBeforeFormShow() Handles Me.ADXBeforeFormShow
    Try
        Visible = Convert.ToBoolean(GetSetting("XXX", "XXX", "Visible", "True"))
    Catch ex As Exception

    End Try
End Sub


The problem now is that after starting Outlook and Visible = False, an empty task pane with the heading ADXServiceCTP is still visible. After a folder change the task area disappears, but after another folder change it is visible again, so it is visible alternately. Do you have a solution for this problem

With best regards,
Marcel Mrozinski
Posted 17 Mar, 2022 07:44:31 Top
Marcel Mrozinski




Posts: 12
 Joined: 2019-10-28
Hi,
is there any new information here yet? Could the problem be reproduced? Or is any data still needed? I would be very grateful for a short feedback, because our customer is pushing a bit because of the problem...

With best regards,
Marcel Mrozinski
Posted 21 Mar, 2022 08:15:47 Top
Andrei Smolin


Add-in Express team


Posts: 18825
 Joined: 2006-05-11
Hello Marcel,

Yes. We are preparing a fix for you. Will send you an email shortly.

Regards from Poland (CET),

Andrei Smolin
Add-in Express Team Leader
Posted 21 Mar, 2022 08:20:34 Top
Marcel Mrozinski




Posts: 12
 Joined: 2019-10-28
Hi Andrei,
ahhh, wonderful, then I wait for the new version, thanks for the effort!

With best regards,
Marcel Mrozinski
Posted 21 Mar, 2022 08:46:48 Top
Andrei Smolin


Add-in Express team


Posts: 18825
 Joined: 2006-05-11
Marcel,

I've sent you an email. It contains a download link to an assembly that fixes the issue for us and instruction. Please let me know if the assembly fixes the issue for you, too.

Regards from Poland (CET),

Andrei Smolin
Add-in Express Team Leader
Posted 21 Mar, 2022 08:47:06 Top
Marcel Mrozinski




Posts: 12
 Joined: 2019-10-28
Hi Andrei,
works like a charm, again many thanks for the efforts!

With best regards,
Marcel Mrozinski
Posted 21 Mar, 2022 09:25:37 Top
Andrei Smolin


Add-in Express team


Posts: 18825
 Joined: 2006-05-11
Thank you, Marcel!

Regards from Poland (CET),

Andrei Smolin
Add-in Express Team Leader
Posted 21 Mar, 2022 09:36:31 Top