Outlook-Addin not loaded (inactive)

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Outlook-Addin not loaded (inactive)
 
Philipp Sigrist




Posts: 5
Joined: 2020-09-07
Hello,

we have an Per-User Outlook-Addin which isn't loaded at Outlook startup. No adxloader.log.
Under Com-Addins the Addin is listed as inactive. Loading it manually works fine, but after the next start of Outlook the addin is again inactive.
The LoadBehavior-Value in HKCU\Software\Microsoft\Outlook\Addins\Addin is and stays 3.

I've already checked the documentation, could you please give me a hint?

Best regards
Philipp Sigrist
Posted 28 Mar, 2021 20:18:21 Top
Andrei Smolin


Add-in Express team


Posts: 18793
Joined: 2006-05-11
Hello Philipp,

Please reinstall your add-in, start Outlook and send me copies of the files below to the support email address (see readme.txt):

- %temp%\{AssemblyProduct attribute; see AssemblyInfo}\adxregistrator.log in the profile of the user who runs the installer
- %temp%\{AssemblyProduct attribute; see AssemblyInfo}\adxloader.log in the profile of the user who starts Outlook


Andrei Smolin
Add-in Express Team Leader
Posted 29 Mar, 2021 03:36:49 Top