Add-In Express not registered after updating it

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Add-In Express not registered after updating it
 
abel


Guest


Hello,

I had the previous version of Add-In Express installed on my computer. Yesterday I updated my version of Add-In Express but after that it is not registered with my Visual Studio 2019.

I did the following things:



Can you tell me what I am doing wrong? I installed Visual Studio 2019 (current version 16.9.2) about 2 years ago on this computer, an older version of Visual Studio was never installed on this machine.
This are my installed products in Visual Studio:

    Visual C++ 2019 00435-60000-00000-AA340
    Allgemeine Azure-Tools 1.10
    ASP.NET and Web Tools 2019 16.9.688.6828
    Azure App Service-Tools v3.0.0 16.9.688.6828
    C#-Tools 3.9.0-6.21160.10+59eedc33d35754759994155ea2f4e1012a9951e3
    ConvertToDevExtremeCommand Extension 1.0
    CreateLayoutWizard 1.0
    DevExpress Reporting Extension 1.0
    DevExpress Reporting Tools Extension 1.0
    DevExpress.DeploymentTool 1.0
    DevExpress.Win.LayoutAssistant Extension 1.0
    IntelliCode-Erweiterung 1.0
    Microsoft JVM Debugger 1.0
    Microsoft MI-Based Debugger 1.0
    Microsoft Visual C++-Assistenten 1.0
    NuGet-Paket-Manager 5.9.0
    ProjectServicesPackage Extension 1.0
    SQL Server Data Tools 16.0.62103.10080
    TypeScript-Tools 16.0.30201.2001
    VC-Paket f?r Microsoft Visual Studio 1.0
    Visual Basic-Tools 3.9.0-6.21160.10+59eedc33d35754759994155ea2f4e1012a9951e3
    Visual Studio Code-Debugadapter-Hostpaket 1.0



Kind regards
Posted 24 Mar, 2021 02:44:40 Top
Andrei Smolin


Add-in Express team


Posts: 18827
 Joined: 2006-05-11
Hello abel,

Choose Help | About in the main menu of the Visual Studio IDE, and click Copy Info on the About dialog. This puts the info the dialog displays to the clipboard, please send me that info to the support email address.

Also, send me a video showing all steps you follow to install Add-in Express


Andrei Smolin
Add-in Express Team Leader
Posted 24 Mar, 2021 02:55:45 Top
abel


Guest


Hello Andrei,

thanks for your quick reply.
According to this article I cannot send you a mail directly (https://www.add-in-express.com/support/askus.php)
The purchasing email address is the address of our purchasing department.

So I paste the context of the About dialog below (unfortunately it's in German).

Is there a possibility to upload my video anywhere so you can see it?


Kind regards


Content from About Dialog:
Microsoft Visual Studio Professional 2019
Version 16.9.2
VisualStudio.16.Release/16.9.2+31112.23
Microsoft .NET Framework
Version 4.8.04084

Installierte Version: Professional

Visual C++ 2019 00435-60000-00000-AA340
Microsoft Visual C++ 2019

Allgemeine Azure-Tools 1.10
Bietet allgemeine Dienste f?r die Verwendung durch Azure Mobile Services und Microsoft Azure-Tools.

ASP.NET and Web Tools 2019 16.9.688.6828
ASP.NET and Web Tools 2019

Azure App Service-Tools v3.0.0 16.9.688.6828
Azure App Service-Tools v3.0.0

C#-Tools 3.9.0-6.21160.10+59eedc33d35754759994155ea2f4e1012a9951e3
C#-Komponenten, die in der IDE verwendet werden. Abh?ngig von Ihrem Projekttyp und den zugeh?rigen Einstellungen kann eine andere Version des Compilers verwendet werden.

ConvertToDevExtremeCommand Extension 1.0
ConvertToDevExtremeCommand Visual Studio Extension Detailed Info

CreateLayoutWizard 1.0
Create layout wizard.

DevExpress Reporting Extension 1.0
A Visual Studio extension that invokes the Report Designer editor for report definition REPX files.

DevExpress Reporting Tools Extension 1.0
Extends Visual Studio with tools required for the Report Designer editor.

DevExpress.DeploymentTool 1.0
A useful tool for deploying DevExpress assemblies.

DevExpress.Win.LayoutAssistant Extension 1.0
DevExpress.Win.LayoutAssistant Visual Studio Extension Detailed Info

IntelliCode-Erweiterung 1.0
Detaillierte Informationen zur IntelliCode Visual Studio-Erweiterung

Microsoft JVM Debugger 1.0
Provides support for connecting the Visual Studio debugger to JDWP compatible Java Virtual Machines

Microsoft MI-Based Debugger 1.0
Provides support for connecting Visual Studio to MI compatible debuggers

Microsoft Visual C++-Assistenten 1.0
Microsoft Visual C++-Assistenten

NuGet-Paket-Manager 5.9.0
NuGet-Paket-Manager in Visual Studio. Weitere Informationen zu NuGet finden Sie unter https://docs.nuget.org/.

ProjectServicesPackage Extension 1.0
ProjectServicesPackage Visual Studio Extension Detailed Info

SQL Server Data Tools 16.0.62103.10080
Microsoft SQL Server Data Tools

TypeScript-Tools 16.0.30201.2001
TypeScript-Tools f?r Microsoft Visual Studio

VC-Paket f?r Microsoft Visual Studio 1.0
VC-Paket f?r Microsoft Visual Studio

Visual Basic-Tools 3.9.0-6.21160.10+59eedc33d35754759994155ea2f4e1012a9951e3
Visual Basic-Komponenten, die in der IDE verwendet werden. Abh?ngig von Ihrem Projekttyp und den zugeh?rigen Einstellungen kann eine andere Version des Compilers verwendet werden.

Visual Studio Code-Debugadapter-Hostpaket 1.0
Interopebene zum Hosten der Visual Studio Code-Adapter in Visual Studio
Posted 24 Mar, 2021 08:36:54 Top
Andrei Smolin


Add-in Express team


Posts: 18827
 Joined: 2006-05-11
Hello abel,

Find the support email address in {Add-in Express installation folder}\readme.txt.

You can also try to repair Visual studio.


Andrei Smolin
Add-in Express Team Leader
Posted 24 Mar, 2021 09:30:17 Top
abel


Guest


Hello Andrei,

thanks for your help. Repairing Visual Studio worked for me.
Before that I sent you a mail containing a link to the video - you can delete this mail.


Kind regards
Posted 25 Mar, 2021 01:55:04 Top
Andrei Smolin


Add-in Express team


Posts: 18827
 Joined: 2006-05-11
You are welcome!


Andrei Smolin
Add-in Express Team Leader
Posted 25 Mar, 2021 02:22:04 Top