Meeting body disappears in inspector mode

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Meeting body disappears in inspector mode
 
Hrishikesh Shahapurkar




Posts: 22
 Joined: 2019-09-04
Hi,

We are facing a critical problem with the meeting body disappearing in the inspector mode.

This happens only with Windows 10 touch screen machines. But whenever we install it with a sample plugin it works fine. We are unable to trace or get any error logs for the same.

Kindly advice.

Regards,
Hrishikesh Shahapurkar
Posted 28 Sep, 2020 14:29:01 Top
Andrei Smolin


Add-in Express team


Posts: 18821
 Joined: 2006-05-11
Hello Hrishikesh,

Please provide adxloader.log from an affected machine. Also, please provide the InitializeComponent() method which is called from the constructor of the add-in module; I expect that it lists all Add-in Express components used in your add-in. If there are components created on the fly, please provide their initialization code.


Andrei Smolin
Add-in Express Team Leader
Posted 29 Sep, 2020 03:31:01 Top
Andrei Smolin


Add-in Express team


Posts: 18821
 Joined: 2006-05-11
You can send that info to the support email address; find it in {Add-in Express installation folder}\readme.txt; please make sure your email contains a link to this topic.


Andrei Smolin
Add-in Express Team Leader
Posted 29 Sep, 2020 03:33:22 Top
Hrishikesh Shahapurkar




Posts: 22
 Joined: 2019-09-04
<?xml version="1.0" encoding="utf-8"?>
<configuration>
<assemblyIdentity name="Productname, PublicKeyToken=tokenhere" imageRuntimeVersion="v4.0.30319" />
<loaderSettings generateLogFile="true" shadowCopyEnabled="true" privileges="user" minOfficeVersionSupported="12" configFileName="app.config">
<logFileLocation>C:\Temp</logFileLocation>
</loaderSettings>
</configuration>

Is the above the expected setting to get the logs? If yes, I am unable to see any file getting created.

Kindly advice.
Posted 29 Sep, 2020 10:26:30 Top
Andrei Smolin


Add-in Express team


Posts: 18821
 Joined: 2006-05-11
Hello Hrishikesh,

Try <logFileLocation>C:\Temp\filename.ext</logFileLocation>.


Andrei Smolin
Add-in Express Team Leader
Posted 29 Sep, 2020 13:01:45 Top