adxOutlookEvents_ItemSend event not getting received

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adxOutlookEvents_ItemSend event not getting received
 
Rohit Sinha




Posts: 6
Joined: 2016-11-28
Hi,

Lately (in last few weeks) we have noticed a problem where adxOutlookEvents_ItemSend event is not getting captured when outlook email is being sent (This is intermittent. At times when outlook is restarted the event starts getting captured, but then it again stops after a while)

We have noticed this in Outlook 2016 so far. We have not checked with the latest version of add-in-express yet but we will be checking soon and share results of that.

We have checked that add-in is getting loaded in outlook everytime (even when the event is not captured)

Let us know what could probably be the reason behind this issue.
Posted 19 Jul, 2020 23:56:38 Top
Andrei Smolin


Add-in Express team


Posts: 17306
Joined: 2006-05-11
Hello Rohit,

As far as I know, that event doesn't occur if you send an email via {Files Explorer} | {right-click} | Send To | Mail Recipient or if you send an email from e.g. Word or Excel via File | Ahare | Attach a copy instead.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 20 Jul, 2020 04:13:03 Top
Rohit Sinha




Posts: 6
Joined: 2016-11-28
Hello Andrei,

Thanks for your prompt reply.

The issue is observed while sending the email via office outlook desktop client itself. And we have checked that the plugin is loaded successfully in outlook at the time, yet the event is not received.
Posted 20 Jul, 2020 07:41:53 Top
Andrei Smolin


Add-in Express team


Posts: 17306
Joined: 2006-05-11
Hello Rohit,

Do you see this issue with all other COM add-ins turned off? Also, I assume no VBA macro is involved.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 20 Jul, 2020 08:22:32 Top
Rohit Sinha




Posts: 6
Joined: 2016-11-28
Hello Andrei,

We disabled other add-ins and found that the problem is occurring in presence of microsoft teams meeting add-in for microsoft office

What could be the possible resolution?
Posted 22 Jul, 2020 04:08:40 Top
Andrei Smolin


Add-in Express team


Posts: 17306
Joined: 2006-05-11
Hello Rohit,

Rename the ProgId of your add-in so that in the alfabetical list of add-in progIds, your add-in would change its position relative to that add-in. Say, if your progId starts with "A" and that add-in's ProgId starts with "M", rename your progId to start with "N" (or "Z").

Renaming ProgId may have consequences. To avoid them 1) uregister and uninstall your add-in on your development PC, then change the ProgId, rebuild your add-in and create a new installer; 2) installing your add-in on a target machine, may install the "old" or "new" add-in - make sure that you control this and that your other code that relates on this (if such code exists) is changed as well.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 22 Jul, 2020 04:48:18 Top