Word Add-in does not load

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Word Add-in does not load
 
Andrei Smolin


Add-in Express team


Posts: 17324
Joined: 2006-05-11
Hello Sean,

Make sure Word isn't started elevated: add the Elevated column to the Details tab of the Task Manager window.

Also, check section Locating COM Add-ins in the Registry; see the PDF file in the folder {Add-in Express}\Docs on your development PC. The registry entries should exist and LoadBehavior should be 3 in the registry. If these are missing, make sure your add-in module's SupportedApps contains Word.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 03 Apr, 2020 12:58:18 Top
Sean Ram




Posts: 26
Joined: 2013-03-13
Hello Andrei,

I did as you advised. I enabled the Elevated column in Task Manager and noticed that Word is not running elevated. As far as registry entries are concerned, they all seem to comply with details in documentation. LoadBehaviour is also set to 3.
Posted 03 Apr, 2020 14:02:04 Top
Andrei Smolin


Add-in Express team


Posts: 17324
Joined: 2006-05-11
Hello Sean,

Please send me the installer (or a download link to it) of your add-in that you use. Find the support email address in {Add-in Express installation folder}\readme.txt; please make sure your email contains a link to this topic.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 06 Apr, 2020 01:50:43 Top