XLL Add-in Disappeared

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XLL Add-in Disappeared
 
roy cao




Posts: 11
Joined: 2015-03-31
Hi Add-in Express Team,

Recently, we have one XLL Add-in(formula) disappear case on Office 365 (Japanese Language). below is the adxloader.log

Add-in Express Loader Log File: 12/26/2019 14:01:24:264

Startup directory: C:Program Files (x86)Moody's AnalyticsMoody's Add-In for Excel
Loader version: 9.2.4635.0
Operating System: Microsoft Windows 10 Enterprise Edition (build 17763), 64-bit
Process Owner: User
Command Line: "C:Program FilesMicrosoft Office
ootOffice16EXCEL.EXE" 
Run 'As Administrator': No
Process Elevated: No
Integrity Level: Medium
UAC (User Account Control): On
------------------------------------------------------------------------
14:01:24:264 4880 6644 Start.
14:01:24:264 4880 6644 Creating a new instance of the add-in loader.
14:01:24:264 4880 6644 Loading mscoree.dll
14:01:24:264 4880 6644 INFO: Assembly codebase - C:Program Files (x86)Moody's AnalyticsMoody's Add-In for ExcelMoodys3.ExcelAddinTemplates.dll.
14:01:24:264 4880 6644 INFO: Assembly version - 2.3.2.0.
14:01:24:264 4880 6644 Success.
14:01:24:264 4880 6644 Loading the configuration from the system registry.
14:01:24:264 4880 6644 Getting the latest CLR version.
14:01:24:264 4880 6644 The latest CLR version is 'v4.0.30319'.
14:01:24:264 4880 6644 The configuration has been loaded successfully.
14:01:24:264 4880 6644     Runtime version: v4.0.30319.
14:01:24:264 4880 6644     Assembly name: Moodys3.ExcelAddinTemplates, PublicKeyToken=29DC55FDEFE40C25.
14:01:24:264 4880 6644     Class name: Moodys3.ExcelAddinTemplates.UiModule.
14:01:24:264 4880 6644     Registry key: CLSID{9B90B8F5-005C-4A08-A53C-E2CA83F44108}.
14:01:24:264 4880 6644 Attempting to create a new instance of the managed add-in class: CLR - v4.0.30319
14:01:24:264 4880 6644 Loading CLR: v4.0.30319.
14:01:24:264 4880 6644 Calling CLRCreateInstance method.
14:01:24:264 4880 6644 Success.
14:01:24:264 4880 6644 Calling GetRuntime method.
14:01:24:264 4880 6644 Success.
14:01:24:264 4880 6644 Checking if the hosting API of .NET Framework v4.0 beta is installed.
14:01:24:295 4880 6644 The hosting API is up to date.
14:01:24:295 4880 6644 Calling SetDefaultStartupFlags method.
14:01:24:295 4880 6644 Success.
14:01:24:295 4880 6644 Calling GetInterface method for the CorRuntimeHost interface.
14:01:24:295 4880 6644 Success.
14:01:24:295 4880 6644 Starting CLR...
14:01:24:295 4880 6644 Success.
14:01:24:295 4880 6644 Getting the CLR version.
14:01:24:295 4880 6644 The CLR v4.0.30319 has been initialized successfully.
14:01:24:295 4880 6644 Creating a new domain setup.
14:01:24:295 4880 6644 Success.
14:01:24:295 4880 6644 Getting the add-in directory.
14:01:24:295 4880 6644 Success. The directory is 'C:Program Files (x86)Moody's AnalyticsMoody's Add-In for Excel'
14:01:24:295 4880 6644 The configuration file is 'C:Program Files (x86)Moody's AnalyticsMoody's Add-In for ExcelApp.config'
14:01:24:295 4880 6644 The 'shadow copy' is enabled.
14:01:24:295 4880 6644 Creating a new application domain.
14:01:24:295 4880 6644 Success.
14:01:24:295 4880 6644 Creating an instance of the managed class. Assembly identity: 'Moodys3.ExcelAddinTemplates, PublicKeyToken=29DC55FDEFE40C25'
14:01:24:889 4880 6644 Success.
14:01:24:889 4880 6644 Unwrapping the managed class.
14:01:24:889 4880 6644 Success.
14:01:24:889 4880 6644 Querying the add-in extensibility.
14:01:24:889 4880 6644 Success.
14:01:24:889 4880 6644 Querying the custom task panes.
14:01:24:889 4880 6644 Success.
14:01:24:889 4880 6644 Querying the ribbon extensibility.
14:01:24:889 4880 6644 Success.
14:01:24:889 4880 6644 Querying the form regions.
14:01:24:889 4880 6644 Success.
14:01:24:889 4880 6644 Querying the encryption provider.
14:01:24:889 4880 6644 The 'EncryptionProvider' interface is not supported.
14:01:24:889 4880 6644 Getting the dispid of the 'Dispose' method.
14:01:24:889 4880 6644 Success.
14:01:24:889 4880 6644 Getting the dispid of the 'InitializeLoaderService' method.
14:01:24:889 4880 6644 Success.
14:01:24:889 4880 6644 Invoking the 'InitializeLoaderService' method.
14:01:24:889 4880 6644 Success.
14:01:24:889 4880 6644 The instance of the managed add-in class has been created successfully.
14:01:27:295 4880 6644 Creating a new instance of the XLL loader.
14:01:27:295 4880 6644 Success.
14:01:27:295 4880 6644 Getting the CLSID of the managed XLL class.
14:01:27:295 4880 6644 Success.
14:01:27:295 4880 6644 Loading the configuration from the system registry.
14:01:27:295 4880 6644 Getting the latest CLR version.
14:01:27:311 4880 6644 The latest CLR version is 'v4.0.30319'.
14:01:27:311 4880 6644 The configuration has been loaded successfully.
14:01:27:311 4880 6644     Runtime version: v4.0.30319.
14:01:27:311 4880 6644     Assembly name: Moodys3.ExcelAddinTemplates, PublicKeyToken=29dc55fdefe40c25.
14:01:27:311 4880 6644     Class name: Moodys3.ExcelAddinTemplates.XLLModule.
14:01:27:311 4880 6644     Registry key: CLSID{E1B7BB62-7F87-3EA6-935D-65292B6CE12B}.
14:01:27:311 4880 6644 Attempting to create a new instance of the managed XLL class: CLR - v4.0.30319
14:01:27:311 4880 6644 Getting the base directory for the domain.
14:01:27:311 4880 6644 Success. The directory is 'C:Program Files (x86)Moody's AnalyticsMoody's Add-In for Excel'.
14:01:27:311 4880 6644 Opening adxloader.dll.manifest.
14:01:27:311 4880 6644 Success. The manifest is 'C:Program Files (x86)Moody's AnalyticsMoody's Add-In for Exceldxloader.dll.manifest'.
14:01:27:311 4880 6644 Getting the 'assemblyIdentity' element.
14:01:27:311 4880 6644 Success.
14:01:27:311 4880 6644 Getting the 'name' attribute.
14:01:27:311 4880 6644 Success. The name is 'Moodys3.ExcelAddinTemplates, PublicKeyToken=29dc55fdefe40c25'.
14:01:27:311 4880 6644 Getting the 'name' attribute.
14:01:27:311 4880 6644 Success. The class name is 'Moodys3.ExcelAddinTemplates.XLLModule'.
14:01:27:311 4880 6644 Attempting to create a new instance of the XLL class.
14:01:27:357 4880 6644 Success.
14:01:27:357 4880 6644 Getting the dispid of the 'autoOpen' method.
14:01:27:357 4880 6644 Success.
14:01:27:357 4880 6644 Getting the dispid of the 'autoClose' method.
14:01:27:357 4880 6644 Success.
14:01:27:357 4880 6644 Getting the dispid of the 'autoAdd' method.
14:01:27:357 4880 6644 Success.
14:01:27:357 4880 6644 Getting the dispid of the 'autoRemove' method.
14:01:27:357 4880 6644 Success.
14:01:27:357 4880 6644 Getting the dispid of the 'autoFree' method.
14:01:27:357 4880 6644 Success.
14:01:27:357 4880 6644 Getting the dispid of the 'autoFree12' method.
14:01:27:357 4880 6644 Success.
14:01:27:357 4880 6644 Getting the dispid of the 'addInManagerInfo' method.
14:01:27:357 4880 6644 Success.
14:01:27:357 4880 6644 Getting the dispid of the 'addInManagerInfo12' method.
14:01:27:357 4880 6644 Success.
14:01:27:357 4880 6644 Getting the dispid of the 'Dispose' method.
14:01:27:357 4880 6644 Success.
14:01:27:357 4880 6644 Getting the dispid of the 'initialize4' method.
14:01:27:357 4880 6644 Success.
14:01:27:357 4880 6644 Invoking the 'initialize4' method.
14:01:27:436 4880 6644 Success.
14:01:27:436 4880 6644 The instance of the managed XLL class has been created successfully.
14:01:27:436 4880 6644 Forwarding xlAddInManagerInfo12 to the managed code.
14:01:27:451 4880 6644 Success.
14:01:27:451 4880 6644 Forwarding xlAutoOpen to the managed code.
14:01:27:482 4880 6644 Success.
14:06:11:065 4880 6644 Forwarding xlAutoClose to the managed code.
14:06:11:065 4880 6644 Success.

Startup directory: C:Program Files (x86)Moody's AnalyticsMoody's Add-In for Excel
Loader version: 9.2.4635.0
Operating System: Microsoft Windows 10 Enterprise Edition (build 17763), 64-bit
Process Owner: User
Command Line: "C:Program FilesMicrosoft Office
ootOffice16EXCEL.EXE" 
Run 'As Administrator': No
Process Elevated: No
Integrity Level: Medium
UAC (User Account Control): On
------------------------------------------------------------------------
14:06:14:981 4724 0272 Start.
14:06:14:981 4724 0272 Creating a new instance of the add-in loader.
14:06:14:981 4724 0272 Loading mscoree.dll
14:06:14:981 4724 0272 INFO: Assembly codebase - C:Program Files (x86)Moody's AnalyticsMoody's Add-In for ExcelMoodys3.ExcelAddinTemplates.dll.
14:06:14:981 4724 0272 INFO: Assembly version - 2.3.2.0.
14:06:14:981 4724 0272 Success.
14:06:14:981 4724 0272 Loading the configuration from the system registry.
14:06:14:981 4724 0272 Getting the latest CLR version.
14:06:14:981 4724 0272 The latest CLR version is 'v4.0.30319'.
14:06:14:981 4724 0272 The configuration has been loaded successfully.
14:06:14:981 4724 0272     Runtime version: v4.0.30319.
14:06:14:981 4724 0272     Assembly name: Moodys3.ExcelAddinTemplates, PublicKeyToken=29DC55FDEFE40C25.
14:06:14:981 4724 0272     Class name: Moodys3.ExcelAddinTemplates.UiModule.
14:06:14:981 4724 0272     Registry key: CLSID{9B90B8F5-005C-4A08-A53C-E2CA83F44108}.
14:06:14:981 4724 0272 Attempting to create a new instance of the managed add-in class: CLR - v4.0.30319
14:06:14:981 4724 0272 Loading CLR: v4.0.30319.
14:06:14:981 4724 0272 Calling CLRCreateInstance method.
14:06:14:981 4724 0272 Success.
14:06:14:981 4724 0272 Calling GetRuntime method.
14:06:14:981 4724 0272 Success.
14:06:14:981 4724 0272 Checking if the hosting API of .NET Framework v4.0 beta is installed.
14:06:14:997 4724 0272 The hosting API is up to date.
14:06:14:997 4724 0272 Calling SetDefaultStartupFlags method.
14:06:14:997 4724 0272 Success.
14:06:14:997 4724 0272 Calling GetInterface method for the CorRuntimeHost interface.
14:06:14:997 4724 0272 Success.
14:06:14:997 4724 0272 Starting CLR...
14:06:14:997 4724 0272 Success.
14:06:14:997 4724 0272 Getting the CLR version.
14:06:14:997 4724 0272 The CLR v4.0.30319 has been initialized successfully.
14:06:14:997 4724 0272 Creating a new domain setup.
14:06:14:997 4724 0272 Success.
14:06:14:997 4724 0272 Getting the add-in directory.
14:06:14:997 4724 0272 Success. The directory is 'C:Program Files (x86)Moody's AnalyticsMoody's Add-In for Excel'
14:06:14:997 4724 0272 The configuration file is 'C:Program Files (x86)Moody's AnalyticsMoody's Add-In for ExcelApp.config'
14:06:14:997 4724 0272 The 'shadow copy' is enabled.
14:06:14:997 4724 0272 Creating a new application domain.
14:06:14:997 4724 0272 Success.
14:06:14:997 4724 0272 Creating an instance of the managed class. Assembly identity: 'Moodys3.ExcelAddinTemplates, PublicKeyToken=29DC55FDEFE40C25'
14:06:15:528 4724 0272 Success.
14:06:15:528 4724 0272 Unwrapping the managed class.
14:06:15:543 4724 0272 Success.
14:06:15:543 4724 0272 Querying the add-in extensibility.
14:06:15:543 4724 0272 Success.
14:06:15:543 4724 0272 Querying the custom task panes.
14:06:15:543 4724 0272 Success.
14:06:15:543 4724 0272 Querying the ribbon extensibility.
14:06:15:543 4724 0272 Success.
14:06:15:543 4724 0272 Querying the form regions.
14:06:15:543 4724 0272 Success.
14:06:15:543 4724 0272 Querying the encryption provider.
14:06:15:543 4724 0272 The 'EncryptionProvider' interface is not supported.
14:06:15:543 4724 0272 Getting the dispid of the 'Dispose' method.
14:06:15:543 4724 0272 Success.
14:06:15:543 4724 0272 Getting the dispid of the 'InitializeLoaderService' method.
14:06:15:543 4724 0272 Success.
14:06:15:543 4724 0272 Invoking the 'InitializeLoaderService' method.
14:06:15:543 4724 0272 Success.
14:06:15:543 4724 0272 The instance of the managed add-in class has been created successfully.
14:06:17:887 4724 0272 Creating a new instance of the XLL loader.
14:06:17:887 4724 0272 Success.
14:06:17:887 4724 0272 Getting the CLSID of the managed XLL class.
14:06:17:887 4724 0272 Success.
14:06:17:887 4724 0272 Loading the configuration from the system registry.
14:06:17:887 4724 0272 Getting the latest CLR version.
14:06:17:887 4724 0272 The latest CLR version is 'v4.0.30319'.
14:06:17:887 4724 0272 The configuration has been loaded successfully.
14:06:17:887 4724 0272     Runtime version: v4.0.30319.
14:06:17:887 4724 0272     Assembly name: Moodys3.ExcelAddinTemplates, PublicKeyToken=29dc55fdefe40c25.
14:06:17:887 4724 0272     Class name: Moodys3.ExcelAddinTemplates.XLLModule.
14:06:17:887 4724 0272     Registry key: CLSID{E1B7BB62-7F87-3EA6-935D-65292B6CE12B}.
14:06:17:887 4724 0272 Attempting to create a new instance of the managed XLL class: CLR - v4.0.30319
14:06:17:887 4724 0272 Getting the base directory for the domain.
14:06:17:887 4724 0272 Success. The directory is 'C:Program Files (x86)Moody's AnalyticsMoody's Add-In for Excel'.
14:06:17:887 4724 0272 Opening adxloader.dll.manifest.
14:06:17:887 4724 0272 Success. The manifest is 'C:Program Files (x86)Moody's AnalyticsMoody's Add-In for Exceldxloader.dll.manifest'.
14:06:17:887 4724 0272 Getting the 'assemblyIdentity' element.
14:06:17:887 4724 0272 Success.
14:06:17:887 4724 0272 Getting the 'name' attribute.
14:06:17:887 4724 0272 Success. The name is 'Moodys3.ExcelAddinTemplates, PublicKeyToken=29dc55fdefe40c25'.
14:06:17:887 4724 0272 Getting the 'name' attribute.
14:06:17:887 4724 0272 Success. The class name is 'Moodys3.ExcelAddinTemplates.XLLModule'.
14:06:17:887 4724 0272 Attempting to create a new instance of the XLL class.
14:06:17:950 4724 0272 Success.
14:06:17:950 4724 0272 Getting the dispid of the 'autoOpen' method.
14:06:17:965 4724 0272 Success.
14:06:17:965 4724 0272 Getting the dispid of the 'autoClose' method.
14:06:17:965 4724 0272 Success.
14:06:17:965 4724 0272 Getting the dispid of the 'autoAdd' method.
14:06:17:965 4724 0272 Success.
14:06:17:965 4724 0272 Getting the dispid of the 'autoRemove' method.
14:06:17:965 4724 0272 Success.
14:06:17:965 4724 0272 Getting the dispid of the 'autoFree' method.
14:06:17:965 4724 0272 Success.
14:06:17:965 4724 0272 Getting the dispid of the 'autoFree12' method.
14:06:17:965 4724 0272 Success.
14:06:17:965 4724 0272 Getting the dispid of the 'addInManagerInfo' method.
14:06:17:965 4724 0272 Success.
14:06:17:965 4724 0272 Getting the dispid of the 'addInManagerInfo12' method.
14:06:17:965 4724 0272 Success.
14:06:17:965 4724 0272 Getting the dispid of the 'Dispose' method.
14:06:17:965 4724 0272 Success.
14:06:17:965 4724 0272 Getting the dispid of the 'initialize4' method.
14:06:17:965 4724 0272 Success.
14:06:17:965 4724 0272 Invoking the 'initialize4' method.
14:06:18:028 4724 0272 Success.
14:06:18:028 4724 0272 The instance of the managed XLL class has been created successfully.
14:06:18:028 4724 0272 Forwarding xlAddInManagerInfo12 to the managed code.
14:06:18:059 4724 0272 Success.
14:06:18:059 4724 0272 Forwarding xlAutoOpen to the managed code.
14:06:18:106 4724 0272 Success.
14:08:31:788 4724 0272 Forwarding xlAutoClose to the managed code.
14:08:31:804 4724 0272 Success.


Thank you for assistance in advanced
Roy
Posted 05 Jan, 2020 22:27:20 Top
Andrei Smolin


Add-in Express team


Posts: 16808
Joined: 2006-05-11
Hello Roy,

The adxloader.log file created on December, 26 describes a successful loading of the COM add-in and XLL add-in. I assume the log file doesn't get created/updated any longer. If so, I suggest that you carefully check section Troubleshooting add-in loading; see the PDF file in {Add-in Express installation folder}\Docs.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 07 Jan, 2020 10:30:04 Top
roy cao




Posts: 11
Joined: 2015-03-31
Thanks Andrei

it's difficult to do the online troubleshooting, the log was generated at that day.

Does the following info related with the issue in logs?

14:06:15:543 4724 0272 Querying the encryption provider.
14:06:15:543 4724 0272 The 'EncryptionProvider' interface is not supported.
14:06:15:543 4724 0272 Getting the dispid of the 'Dispose' method.
14:06:15:543 4724 0272 Success.
Roy
Posted 08 Jan, 2020 01:46:55 Top
Andrei Smolin


Add-in Express team


Posts: 16808
Joined: 2006-05-11
Hello Roy,

No.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 08 Jan, 2020 06:16:13 Top