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Michael Kaden




Posts: 251
Joined: 2017-11-15
Dear Andrei,

I have written to Kaspersky, which is on my machine, and they confirmed a false positive and promised to remove the false positive. I now found this website:

False Positive Reporting

Perhaps this is useful.

I have extract 68 email addresses for reporting false positives. Do you have any experience if it makes sense to ask all of them providently to check a new installer exe version before putting it out for distribution and so avoid that users will have to deal with a false positive during installation?

kind regards, thank you for your support & have a nice weekend.

Michael
Posted 15 Nov, 2019 07:53:43 Top
Michael Kaden




Posts: 251
Joined: 2017-11-15
Dear Andrei, thank you.

It might not registered the add-in while installer was started that time but this requires looking in adxregistrator.log.


Ok, my fault should have done that, but by now it is overwritten.

kind regards

Michael
Posted 15 Nov, 2019 07:59:05 Top
Andrei Smolin


Add-in Express team


Posts: 17356
Joined: 2006-05-11
Michael Kaden writes:
Do you have any experience if it makes sense to ask all of them providently to check a new installer exe version before putting it out for distribution and so avoid that users will have to deal with a false positive during installation?


You should use virusTotal.com to check your installer.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 15 Nov, 2019 07:59:11 Top
Michael Kaden




Posts: 251
Joined: 2017-11-15
Dear Andrei,

thank you, I did that. Virustotal found 5 engines detecting a virus. However it did not mark BitDefender although BitDefender found a false positive at the user. Was just thinking if one can prevent that the user is confronted with false positives by sending the installer exe to all virusscanner vendors beforehand.

kind regards

Michael
Posted 15 Nov, 2019 08:54:58 Top
Andrei Smolin


Add-in Express team


Posts: 17356
Joined: 2006-05-11
Hello Michael,

I don't think they'll want to take that job on them.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 18 Nov, 2019 06:19:58 Top