Another Cannot type text in textbox within Add-In Express taskpane

Add-in Express™ Support Service
That's what is more important than anything else

Another Cannot type text in textbox within Add-In Express taskpane
 
Alexander de Man




Posts: 36
Joined: 2007-05-03
Hello,

We already upgraded our solution to version 9.4, but we still encounter an issue but only on 64-bit Office. We are using ADXWordTaskPane with an embedded webbrowser control. In a textbox located on a web page it is possible to type capitals (and characters such as !@#), but lowercase letters or number do not appear.

If I replace the 64-bit version with the 32-bit version it works as it should. Replacing it again with the 64-bit version and it's broken again.

I'm using:
Office 365 ProPlus 1909 build 12026.20190 (Montly Channel, Click-to-Run)
Windows 10 1903 build 10.0.18362.30

The four core Add-in Express files that are installed by our MSI installer are version 9.4.4644.0:
AddinExpress.MSO.2005.dll
AddinExpress.WD.2005.dll
adxloader.dll
adxloader64.dll

The machine I'm testing doesn't have Visual Studio installed.

Regards,
Alexander
Posted 18 Sep, 2019 05:08:24 Top
Andrei Smolin


Add-in Express team


Posts: 16808
Joined: 2006-05-11
Hello Alexander,

Thank you for the details.

Does this work on a different web page? Say, on google.com?
Is it reproducible if you use a simple add-in project?
What Visual Studio build are you using?
What is your exact Windows build?

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 19 Sep, 2019 08:20:22 Top
Alexander de Man




Posts: 36
Joined: 2007-05-03
Hello Andrei,

We did some more testing and it seems to be related to the custom code we have in the
IDocHostUIHandler.TranslateAccelerator method.

Are you able to share what change was required on your side to fix this issue in general? Maybe the same change can be applied to our custom code.

As always, thanks again for your help!

Regards,
Alexander
Posted 20 Sep, 2019 02:44:09 Top
Andrei Smolin


Add-in Express team


Posts: 16808
Joined: 2006-05-11
Hello Alexander,

In our code there's no difference between any character/symbol. What we run in was this issue: https://social.msdn.microsoft.com/Forums/windowsdesktop/en-US/679cbc94-a503-451b-9ebb-b5fe9c1017b3/bug-in-windows-10-version-1903?forum=windowscompatibility.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 20 Sep, 2019 07:39:54 Top
Alexander de Man




Posts: 36
Joined: 2007-05-03
Hello Andrei,

Thanks for the info. As you said this seems to be something different. Thanks anyways!

Regards,
Alexander
Posted 20 Sep, 2019 08:35:51 Top
Andrei Smolin


Add-in Express team


Posts: 16808
Joined: 2006-05-11
You are welcome!

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 20 Sep, 2019 09:23:58 Top