Cannot type text in textbox within Add-In Express taskpane

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Cannot type text in textbox within Add-In Express taskpane
Seems to happen in Office 365 32bit only 
Phil Paul




Posts: 25
Joined: 2017-04-03
Dear Add-in Express-Team,

I have read in other posts that you recently fixed an error where you could not enter text in a Windows Form textbox within an Add-in Express taskpane.

On our machines we are using Windows 10 (64bit) along with Office 365, Version 1908, Build 11929.20254 installed.
We have recently updated our add-in to the latest Add-in Express build (version 9.4.4644).

On the computers that are running PowerPoint in the 64bit version everything works fine.

On one computer which is running PowerPoint in the 32bit version, the issue still persists:
Textboxes in the taskpane will simply not react to keyboard strokes anymore, although it was working fine for years.

Do I need to set any special settings in the taskpane to get this working again?

Any help is greatly appreciated,
best regards

Phil
Posted 12 Sep, 2019 04:56:28 Top
Alexander Solomenko


Add-in Express team


Posts: 134
Joined: 2009-02-27
Hi Phil,

I have checked the latest 9.4.4644 version of Add-in Express on PowerPoint 32 bit; it is working fine. This issue is not connected to Office version, it has come to us with Windows 10 Update 1903. Please check the Windows and Add-in Express versions on the test machine.

Phil Paul writes:
Do I need to set any special settings in the taskpane to get this working again?

No, you do not have to specify any special settings.
Regards,
Aleksandr Solomenko
Posted 12 Sep, 2019 06:37:41 Top
Phil Paul




Posts: 25
Joined: 2017-04-03
Hi Aleksandr,

thank you for the swift reply. I will have access to the computer again on Monday
and get back to you.

best,
Phil
Posted 12 Sep, 2019 07:09:00 Top
Phil Paul




Posts: 25
Joined: 2017-04-03
Hi Aleksandr,

I can confirm it was Windows 1903 on the affected machine and
there was also still an old adx-version included.

I could not yet update the version on the computer but I guess that this will
be the issue and that it will be alright again with version 9.4.4644.

Thank you for your quick support.

best,
Phil
Posted 17 Sep, 2019 07:19:59 Top
Andrei Smolin


Add-in Express team


Posts: 16986
Joined: 2006-05-11
Hello Phil,

Please let us know about your result.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 18 Sep, 2019 01:56:44 Top
Phil Paul




Posts: 25
Joined: 2017-04-03
Hello Andrei,

the new add-in express version fixed it as announced by you.
Everything works fine again,

Thank you!
Phil
Posted 18 Sep, 2019 10:04:21 Top
Andrei Smolin


Add-in Express team


Posts: 16986
Joined: 2006-05-11
Great! Thank you very much!

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 18 Sep, 2019 10:08:26 Top