Addin Not Being loaded. Landing in disabled all the time

Add-in Express™ Support Service
That's what is more important than anything else

Addin Not Being loaded. Landing in disabled all the time
 
Subscribe
mohan.ankur




Posts: 43
Joined: 2011-01-24
Dear Team,

At one of my cutomers machine my addin is not loading. The addin is like a com and the xll addin together in one project. It works fine everywhere else.

But on this machine. The COM addin seems to fall into the inactive com addin group.

With the following message.
"Not Loaded. A runtime error occurred during the loading of the COM-Addin"
[img]https://ibb.co/FbKTfBX[/img]

Any pointers on how can I know where this could be coming from? Whats the best way to debug this? Given this app works fine on everybody else's machine?

Many thanks in advance.

Kind Regards
​Ankur for MarketXLS
Posted 31 Aug, 2019 21:02:23 Top
Andrei Smolin


Add-in Express team


Posts: 16466
Joined: 2006-05-11
Hello ​Ankur,

This occurs in a number of cases. Please check section Troubleshooting add-in loading, see the PDF file in the folder {Add-in Express}\Docs on your development PC.

Also, make sure that you have no custom code in the constructor of the add-in module and that you don not initialize complex-type variables defined on the class level of the add-in module class. In case you have such code or initializers, you should move them to an event of the add-in module; depending on a number of factors, the very first event that the module receive is either OnRibbonBeforeCreate or AddinInitialize; see add-in module events.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 02 Sep, 2019 04:48:53 Top