Can't install latest version Add-in Express for office

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Can't install latest version Add-in Express for office
 
Adriaan Pfeiffer




Posts: 2
Joined: 2019-08-06
I try to install the latest version Add-in Express for office professional Release 9.4.4644. But the installer stops halfway with the message that a program misses to execute the installer. What could be wrong?
Apparently it is looking for a productactivate window during the install in a temp folder. I guess this is due to an earlier install that I guess wasn't saved or is removed. Could this be the issue? At the moment it isn't possible to use the product. I am looking for a place in the register to repair the situation but I don't see anything listed that is responsible for this error message.
Posted 06 Aug, 2019 03:25:33 Top
Dmitry Kostochko


Add-in Express team


Posts: 2841
Joined: 2004-04-05
Hi Adriaan,

Please contact us by email and provide a screenshot of the error message.
Posted 06 Aug, 2019 04:50:15 Top
Adriaan Pfeiffer




Posts: 2
Joined: 2019-08-06
Disabling antivirus did the trick for a correct installation. Apparently AV stopped the Activate license screen.
Posted 06 Aug, 2019 08:46:31 Top
Dmitry Kostochko


Add-in Express team


Posts: 2841
Joined: 2004-04-05
Hi Adriaan,

Thank you for letting us know and sorry for the inconvenience. I have tested our activation wizard on virustotal.com, everything is okay with it. I believe it was some temporary problem.
Posted 07 Aug, 2019 03:53:53 Top