Addin Express installation error

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Addin Express installation error
 
Ming Chao




Posts: 24
Joined: 2019-01-23
Hi,

i was trying to upgrade Add-in Express to the latest version but the installation got interrupted by my antivirus(detected as a virus). After i whitelisted the installer, i get a "Please uninstall the Security manager for Microsoft outlook, .Net product" message when re-running the installation.

i tried system restore but didnt help. is there a way i could clean up the dirty installation?
Posted 05 Aug, 2019 14:51:47 Top
Dmitry Kostochko


Add-in Express team


Posts: 2841
Joined: 2004-04-05
Hi Ming,

Please check the following registry key on your machine:

Windows 32-bit:
HKLM\SOFTWARE\Add-in Express\InstalledProducts\Outlook Security Manager
Windows 64-bit:
HKLM\SOFTWARE\WOW6432Node\Add-in Express\InstalledProducts\Outlook Security Manager

If it exists, please delete it and try to install Add-in Express anew.
Posted 06 Aug, 2019 04:32:54 Top
Ming Chao




Posts: 24
Joined: 2019-01-23
Hi Dmitry,

i was able to install Add-in Express after deleted the regkey entry. thank you so much for your help!
Posted 06 Aug, 2019 22:26:16 Top
Dmitry Kostochko


Add-in Express team


Posts: 2841
Joined: 2004-04-05
Hi Ming,

Thank you for letting us know and sorry for the inconvenience.
Posted 07 Aug, 2019 03:46:54 Top