Virus alert when creating installer

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Virus alert when creating installer
 
Simon Hopwood




Posts: 5
Joined: 2019-03-05
Our clients have been having issues installing our software recently as their antivirus software was preventing them... After multiple tests and installing the latest Add-in express software, I still can't resolve this issue.

The generated MSI executable is flagged as having a virus by multiple scanners.

Do you know about this issue, and do you know how to resolve it? As this is an urgent matter!

User added an image
Posted 02 Aug, 2019 13:48:06 Top
Dmitry Kostochko


Add-in Express team


Posts: 2841
Joined: 2004-04-05
Hi Simon,

As far as I understand, the mailcheck.exe executable in the screenshot is the downloader/bootstrapper of your ClickTwice installation, correct? If so, most probably it is a new false positive occurrence from BitDefender. You can submit the false positive sample for their investigation using the link below:
https://www.bitdefender.com/submit/

BitDefender provides its AV database to many AV vendors, so after their update you will have -8 detection.

We will contact BitDefender as well, hope they will fix this quickly.
Posted 05 Aug, 2019 04:59:57 Top