Failed to install latest Add-in Express for Office and .NET, Standard

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Failed to install latest Add-in Express for Office and .NET, Standard
 
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Xy Capital




Posts: 4
Joined: 2018-04-24
Hi,

I am running Windows 10 and I just downloaded the latest (Add-in Express for Office and .NET, Standard Release 9.2.4635)

When I install it (by clicking setup.exe) i am getting the following error:


[img]https://ibb.co/vYcqqbC[/img]
Posted 19 May, 2019 22:06:24 Top
Andrei Smolin


Add-in Express team


Posts: 16098
Joined: 2006-05-11
Hello Xy,

Try these options: 1) delete all files from the target folder, 2) remove all Add-in Express assemblies from your GAC (if any such assembly exists), 3) turn your antivirus off for a while.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 20 May, 2019 04:18:12 Top
Xy Capital




Posts: 4
Joined: 2018-04-24
Hi Andrei,

Thanks for the reply. We managed to "uninstall" the previous version of add-in express by doing option (1) and then we were able to install the latest one.

Still, it is bad that in windows 10 we cannot find a way to gracefully uninstall add-in express . In the [Settings] -> [Apps & features] there is no Add-in Express that we can uninstall, even after we installed the latest one.
Posted 21 May, 2019 04:48:33 Top
Andrei Smolin


Add-in Express team


Posts: 16098
Joined: 2006-05-11
Hello Xy,

It looks like you install and uninstall the product using different user accounts. Can this be the case?

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 21 May, 2019 05:20:33 Top