Add in plugin is not visible in Outlook

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Add in plugin is not visible in Outlook
Plugin is not display in active or inactive state  
Mishal Parmar




Posts: 20
Joined: 2018-09-13
We have developed plugin for outlook using add-in express. In few of client computer it is not displaying under active or inactive both.
I am not able to identify what is exact issue.
Can you please let me know steps and what can be issue for that?
Posted 18 Mar, 2019 02:47:48 Top
Andrei Smolin


Add-in Express team


Posts: 16662
Joined: 2006-05-11
Hello Mishal,

I suggest that you start with checking section Troubleshooting add-in loading, see the PDF file in the folder {Add-in Express}\Docs on your development PC.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 18 Mar, 2019 03:56:57 Top
Mishal Parmar




Posts: 20
Joined: 2018-09-13
Hello Andrei,


I see the document. "adxloader.log" file is not generated in the machine where it was not displaying plugin as active or inactive.
Below is log file generated. "adxregistrator.log".

------------------------------------------------------------------------------

Add-in Express Registrator Log File: 02/20/2019 12:06:47

Installation directory: C:\Users\mgrwh\AppData\Local\XXXXX\
Registrator version: 9.2.4635.0
Operating System: Microsoft Windows 10 (build 17134), 64-bit
Process Owner: Administrator
Command Line: "C:\Users\mgrwh\AppData\Local\XXXXX\adxregistrator.exe" /install="XXXXX.dll" /privileges=user /generateLogFile=true
Run 'As Administrator': No
Process Elevated: No
Integrity Level: Medium
UAC (User Account Control): On
--------------------------------------------------------------
12:06:47 0512 Starting the add-in registration process.
12:06:47 0512 Loading mscoree.dll
12:06:47 0512 Success.
12:06:47 0512 .NET Framework installation directory:
12:06:47 0512 The latest version of .NET Framework: 'v4.0.30319'
12:06:47 0512 Loading CLR: v4.0.30319.
12:06:47 0512 Calling CLRCreateInstance method.
12:06:47 0512 Success.
12:06:47 0512 Calling GetRuntime method.
12:06:47 0512 Success.
12:06:47 0512 Checking if the hosting API of .NET Framework v4.0 beta is installed.
12:06:47 0512 The hosting API is up to date.
12:06:47 0512 Calling GetInterface method for the CorRuntimeHost interface.
12:06:47 0512 Success.
12:06:47 0512 Starting CLR...
12:06:47 0512 Success.
12:06:47 0512 Getting the CLR version.
12:06:47 0512 The CLR v4.0.30319 has been initialized successfully.
12:06:47 0512 Creating a new domain setup.
12:06:47 0512 Success.
12:06:47 0512 Getting the add-in directory.
12:06:47 0512 Success. The directory is 'C:\Users\mgrwh\AppData\Local\XXXXX\'
12:06:47 0512 The 'shadow copy' is disabled.
12:06:47 0512 Creating a new application domain.
12:06:47 0512 Success.
12:06:47 0512 Getting the base directory for the domain.
12:06:47 0512 Success. The directory is 'C:\Users\mgrwh\AppData\Local\XXXXX\'.
12:06:47 0512 Searching for the Add-in Express core library.
12:06:47 0512 Success. The 'AddinExpress.MSO.2005.dll' file is found.
12:06:47 0512 Creating an instance of the 'AddinExpress.Deployment.ADXRegistrator' class.
12:06:47 0512 Assembly identity is 'AddinExpress.MSO.2005'.
12:06:47 0512 Success.
12:06:47 0512 Unwrapping the instance of the 'AddinExpress.Deployment.ADXRegistrator' class.
12:06:47 0512 Success.
12:06:47 0512 Calling the managed registration procedure (DISPID = 1610743823).
12:06:47 1028 32 bits. The 'HKCU\Software\Microsoft\Office\Outlook\AddIns\XXXXX' registry key was created successfully for the 'XXXXX.AddinModule' class: LoadBehavior=3
12:06:47 1028 32 bits. The 'HKCU\CLSID\{f93f92c9-XXXXX-8f4a7cab3247}\InprocServer32' registry key was created successfully for the 'XXXXX.AddinModule' class: C:\Users\mgrwh\AppData\Local\XXXXX\adxloader.dll
12:06:47 1028 64 bits. The 'HKCU\Software\Microsoft\Office\Outlook\AddIns\XXXXX' registry key was created successfully for the 'XXXXX.AddinModule' class: LoadBehavior=3
12:06:47 1028 64 bits. The 'HKCU\CLSID\{f93f92c9-XXXXX-8f4a7cab3247}\InprocServer32' registry key was created successfully for the 'XXXXX.AddinModule' class: C:\Users\mgrwh\AppData\Local\XXXXX\adxloader64.dll
12:06:47 0512 Registration success.
12:06:47 0512 The add-in registration process is completed with HRESULT = 0.

--------------------------------------------------------------

Could you please help me out which step i have to take next?
There is mention that send file to support@add-in-express.com email. I have also send a mail on that.
Posted 18 Mar, 2019 04:40:45 Top
Andrei Smolin


Add-in Express team


Posts: 16662
Joined: 2006-05-11
Hello Mishal,

The file you sent was generated on 02/20/2019 12:06:47. It doesn't look like the file generated today. Please reinstall your add-in, start Outlook and send me copies of these files:

- %temp%\{AssemblyProduct attribute; see AssemblyInfo}\adxregistrator.log in the profile of the user who runs the installer
- %temp%\{AssemblyProduct attribute; see AssemblyInfo}\adxloader.log in the profile of the user who starts Outlook

If adxloader.log isn't created, please check section "Troubleshooting add-in loading" attentively.

I assume you use loaders 9.2; please confirm.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 18 Mar, 2019 04:54:18 Top
Mishal Parmar




Posts: 20
Joined: 2018-09-13
Hello Andrei,


Yes i am using latest loader version 9.2.4635.0.

I will send you a adxregistrator.log file once i get from our customer.

Thanks

Mishal Parmar
Posted 18 Mar, 2019 05:52:26 Top
Mishal Parmar




Posts: 20
Joined: 2018-09-13
Hello Andrei,

As per your suggestion i have get the logs from customer latest of 18th March.

I have check solution but didn't find exact what could be case while adxloader.log file is not generated.

------------------------------------------------------------------------------------

Add-in Express Registrator Log File: 03/18/2019 00:31:48

Installation directory: C:\Users\karth\AppData\Local\XXXXX\
Registrator version: 9.2.4635.0
Operating System: Microsoft Windows 10 (build 17134), 64-bit
Process Owner: Administrator
Command Line: C:\Users\karth\AppData\Local\XXXXX\adxregistrator.exe /install="XXXXX.dll" /privileges=user /generateLogFile=true
Run 'As Administrator': No
Process Elevated: No
Integrity Level: Medium
UAC (User Account Control): On
--------------------------------------------------------------
00:31:48 0524 Starting the add-in registration process.
00:31:48 0524 Loading mscoree.dll
00:31:48 0524 Success.
00:31:48 0524 .NET Framework installation directory:
00:31:48 0524 The latest version of .NET Framework: 'v4.0.30319'
00:31:48 0524 Loading CLR: v4.0.30319.
00:31:48 0524 Calling CLRCreateInstance method.
00:31:48 0524 Success.
00:31:48 0524 Calling GetRuntime method.
00:31:48 0524 Success.
00:31:48 0524 Checking if the hosting API of .NET Framework v4.0 beta is installed.
00:31:48 0524 The hosting API is up to date.
00:31:48 0524 Calling GetInterface method for the CorRuntimeHost interface.
00:31:48 0524 Success.
00:31:48 0524 Starting CLR...
00:31:48 0524 Success.
00:31:48 0524 Getting the CLR version.
00:31:48 0524 The CLR v4.0.30319 has been initialized successfully.
00:31:48 0524 Creating a new domain setup.
00:31:48 0524 Success.
00:31:48 0524 Getting the add-in directory.
00:31:48 0524 Success. The directory is 'C:\Users\karth\AppData\Local\XXXXX\'
00:31:48 0524 The 'shadow copy' is disabled.
00:31:48 0524 Creating a new application domain.
00:31:48 0524 Success.
00:31:48 0524 Getting the base directory for the domain.
00:31:48 0524 Success. The directory is 'C:\Users\karth\AppData\Local\XXXXX\'.
00:31:48 0524 Searching for the Add-in Express core library.
00:31:48 0524 Success. The 'AddinExpress.MSO.2005.dll' file is found.
00:31:48 0524 Creating an instance of the 'AddinExpress.Deployment.ADXRegistrator' class.
00:31:48 0524 Assembly identity is 'AddinExpress.MSO.2005'.
00:31:48 0524 Success.
00:31:48 0524 Unwrapping the instance of the 'AddinExpress.Deployment.ADXRegistrator' class.
00:31:48 0524 Success.
00:31:48 0524 Calling the managed registration procedure (DISPID = 1610743823).
00:31:48 1060 32 bits. The 'HKCU\Software\Microsoft\Office\Outlook\AddIns\XXXXX' registry key was created successfully for the 'XXXXX.AddinModule' class: LoadBehavior=3
00:31:48 1060 32 bits. The 'HKCU\CLSID\{f93f92c9-XXXXX-8f4a7cab3247}\InprocServer32' registry key was created successfully for the 'XXXXX.AddinModule' class: C:\Users\karth\AppData\Local\XXXXX\adxloader.dll
00:31:48 1060 64 bits. The 'HKCU\Software\Microsoft\Office\Outlook\AddIns\XXXXX' registry key was created successfully for the 'XXXXX.AddinModule' class: LoadBehavior=3
00:31:48 1060 64 bits. The 'HKCU\CLSID\{f93f92c9-XXXXX-8f4a7cab3247}\InprocServer32' registry key was created successfully for the 'XXXXX.AddinModule' class: C:\Users\karth\AppData\Local\XXXXX\adxloader64.dll
00:31:48 0524 Registration success.
00:31:48 0524 The add-in registration process is completed with HRESULT = 0.
Posted 18 Mar, 2019 23:37:23 Top
Andrei Smolin


Add-in Express team


Posts: 16662
Joined: 2006-05-11
Hello Mishal,

adxloader.log missing means Office doesn't even try to load your add-in.

Does your add-in show up on the File | Options | Add-ins page? If so, under what heading? If you open the COM Add-ins dialog and click your add-in, what is written at the bottom of the dialog window? Is your add-in listed in the Disabled Items dialog? I strongly recommend that you *attentively* check if any of the items in section "Troubleshooting add-in loading" applies.

Also check if there are any records in system logs and in the antivirus log related to your add-in or its files.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 19 Mar, 2019 03:55:21 Top
Mishal Parmar




Posts: 20
Joined: 2018-09-13
Hello Andrei,


No my add-in doesn't show up in the Add-in page. It is not showing in any section(Active, Inactive, Disable).
I have checked troubleshoot section but nothing much i extract from him.

Help me out for this.

Thanks
Posted 19 Mar, 2019 04:29:41 Top
Andrei Smolin


Add-in Express team


Posts: 16662
Joined: 2006-05-11
Hello Mishal,

Please open File | Office Account, capture a screenshot showing the version info to the right of the About Outlook button and send it to the support email address; find it in {Add-in Express installation folder}\readme.txt. Please make sure your email contains a link to this topic.

Check that all the registry keys are actually created: check section Locating COM Add-ins in the Registry, see the PDF file in the folder {Add-in Express}\Docs on your development PC, note that some of them are mentioned in the log above.

You can compare the keys on that machine with keys on a test machine. If comparing with your development machine, (1)unregister the add-in project from the IDE, (2) install the add-in and (3) look for the registry keys only after that.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 19 Mar, 2019 08:33:36 Top