Add in plugin is not visible in Outlook

Add-in Express™ Support Service
That's what is more important than anything else

Add in plugin is not visible in Outlook
Plugin is not display in active or inactive state  
Subscribe
Mishal Parmar




Posts: 20
Joined: 2018-09-13
We have developed plugin for outlook using add-in express. In few of client computer it is not displaying under active or inactive both.
I am not able to identify what is exact issue.
Can you please let me know steps and what can be issue for that?
Posted 18 Mar, 2019 02:47:48 Top
Andrei Smolin


Add-in Express team


Posts: 16198
Joined: 2006-05-11
Hello Mishal,

I suggest that you start with checking section Troubleshooting add-in loading, see the PDF file in the folder {Add-in Express}\Docs on your development PC.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 18 Mar, 2019 03:56:57 Top
Mishal Parmar




Posts: 20
Joined: 2018-09-13
Hello Andrei,


I see the document. "adxloader.log" file is not generated in the machine where it was not displaying plugin as active or inactive.
Below is log file generated. "adxregistrator.log".

------------------------------------------------------------------------------

Add-in Express Registrator Log File: 02/20/2019 12:06:47

Installation directory: C:\Users\mgrwh\AppData\Local\XXXXX\
Registrator version: 9.2.4635.0
Operating System: Microsoft Windows 10 (build 17134), 64-bit
Process Owner: Administrator
Command Line: "C:\Users\mgrwh\AppData\Local\XXXXX\adxregistrator.exe" /install="XXXXX.dll" /privileges=user /generateLogFile=true
Run 'As Administrator': No
Process Elevated: No
Integrity Level: Medium
UAC (User Account Control): On
--------------------------------------------------------------
12:06:47 0512 Starting the add-in registration process.
12:06:47 0512 Loading mscoree.dll
12:06:47 0512 Success.
12:06:47 0512 .NET Framework installation directory:
12:06:47 0512 The latest version of .NET Framework: 'v4.0.30319'
12:06:47 0512 Loading CLR: v4.0.30319.
12:06:47 0512 Calling CLRCreateInstance method.
12:06:47 0512 Success.
12:06:47 0512 Calling GetRuntime method.
12:06:47 0512 Success.
12:06:47 0512 Checking if the hosting API of .NET Framework v4.0 beta is installed.
12:06:47 0512 The hosting API is up to date.
12:06:47 0512 Calling GetInterface method for the CorRuntimeHost interface.
12:06:47 0512 Success.
12:06:47 0512 Starting CLR...
12:06:47 0512 Success.
12:06:47 0512 Getting the CLR version.
12:06:47 0512 The CLR v4.0.30319 has been initialized successfully.
12:06:47 0512 Creating a new domain setup.
12:06:47 0512 Success.
12:06:47 0512 Getting the add-in directory.
12:06:47 0512 Success. The directory is 'C:\Users\mgrwh\AppData\Local\XXXXX\'
12:06:47 0512 The 'shadow copy' is disabled.
12:06:47 0512 Creating a new application domain.
12:06:47 0512 Success.
12:06:47 0512 Getting the base directory for the domain.
12:06:47 0512 Success. The directory is 'C:\Users\mgrwh\AppData\Local\XXXXX\'.
12:06:47 0512 Searching for the Add-in Express core library.
12:06:47 0512 Success. The 'AddinExpress.MSO.2005.dll' file is found.
12:06:47 0512 Creating an instance of the 'AddinExpress.Deployment.ADXRegistrator' class.
12:06:47 0512 Assembly identity is 'AddinExpress.MSO.2005'.
12:06:47 0512 Success.
12:06:47 0512 Unwrapping the instance of the 'AddinExpress.Deployment.ADXRegistrator' class.
12:06:47 0512 Success.
12:06:47 0512 Calling the managed registration procedure (DISPID = 1610743823).
12:06:47 1028 32 bits. The 'HKCU\Software\Microsoft\Office\Outlook\AddIns\XXXXX' registry key was created successfully for the 'XXXXX.AddinModule' class: LoadBehavior=3
12:06:47 1028 32 bits. The 'HKCU\CLSID\{f93f92c9-XXXXX-8f4a7cab3247}\InprocServer32' registry key was created successfully for the 'XXXXX.AddinModule' class: C:\Users\mgrwh\AppData\Local\XXXXX\adxloader.dll
12:06:47 1028 64 bits. The 'HKCU\Software\Microsoft\Office\Outlook\AddIns\XXXXX' registry key was created successfully for the 'XXXXX.AddinModule' class: LoadBehavior=3
12:06:47 1028 64 bits. The 'HKCU\CLSID\{f93f92c9-XXXXX-8f4a7cab3247}\InprocServer32' registry key was created successfully for the 'XXXXX.AddinModule' class: C:\Users\mgrwh\AppData\Local\XXXXX\adxloader64.dll
12:06:47 0512 Registration success.
12:06:47 0512 The add-in registration process is completed with HRESULT = 0.

--------------------------------------------------------------

Could you please help me out which step i have to take next?
There is mention that send file to support@add-in-express.com email. I have also send a mail on that.
Posted 18 Mar, 2019 04:40:45 Top
Andrei Smolin


Add-in Express team


Posts: 16198
Joined: 2006-05-11
Hello Mishal,

The file you sent was generated on 02/20/2019 12:06:47. It doesn't look like the file generated today. Please reinstall your add-in, start Outlook and send me copies of these files:

- %temp%\{AssemblyProduct attribute; see AssemblyInfo}\adxregistrator.log in the profile of the user who runs the installer
- %temp%\{AssemblyProduct attribute; see AssemblyInfo}\adxloader.log in the profile of the user who starts Outlook

If adxloader.log isn't created, please check section "Troubleshooting add-in loading" attentively.

I assume you use loaders 9.2; please confirm.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 18 Mar, 2019 04:54:18 Top
Mishal Parmar




Posts: 20
Joined: 2018-09-13
Hello Andrei,


Yes i am using latest loader version 9.2.4635.0.

I will send you a adxregistrator.log file once i get from our customer.

Thanks

Mishal Parmar
Posted 18 Mar, 2019 05:52:26 Top
Mishal Parmar




Posts: 20
Joined: 2018-09-13
Hello Andrei,

As per your suggestion i have get the logs from customer latest of 18th March.

I have check solution but didn't find exact what could be case while adxloader.log file is not generated.

------------------------------------------------------------------------------------

Add-in Express Registrator Log File: 03/18/2019 00:31:48

Installation directory: C:\Users\karth\AppData\Local\XXXXX\
Registrator version: 9.2.4635.0
Operating System: Microsoft Windows 10 (build 17134), 64-bit
Process Owner: Administrator
Command Line: C:\Users\karth\AppData\Local\XXXXX\adxregistrator.exe /install="XXXXX.dll" /privileges=user /generateLogFile=true
Run 'As Administrator': No
Process Elevated: No
Integrity Level: Medium
UAC (User Account Control): On
--------------------------------------------------------------
00:31:48 0524 Starting the add-in registration process.
00:31:48 0524 Loading mscoree.dll
00:31:48 0524 Success.
00:31:48 0524 .NET Framework installation directory:
00:31:48 0524 The latest version of .NET Framework: 'v4.0.30319'
00:31:48 0524 Loading CLR: v4.0.30319.
00:31:48 0524 Calling CLRCreateInstance method.
00:31:48 0524 Success.
00:31:48 0524 Calling GetRuntime method.
00:31:48 0524 Success.
00:31:48 0524 Checking if the hosting API of .NET Framework v4.0 beta is installed.
00:31:48 0524 The hosting API is up to date.
00:31:48 0524 Calling GetInterface method for the CorRuntimeHost interface.
00:31:48 0524 Success.
00:31:48 0524 Starting CLR...
00:31:48 0524 Success.
00:31:48 0524 Getting the CLR version.
00:31:48 0524 The CLR v4.0.30319 has been initialized successfully.
00:31:48 0524 Creating a new domain setup.
00:31:48 0524 Success.
00:31:48 0524 Getting the add-in directory.
00:31:48 0524 Success. The directory is 'C:\Users\karth\AppData\Local\XXXXX\'
00:31:48 0524 The 'shadow copy' is disabled.
00:31:48 0524 Creating a new application domain.
00:31:48 0524 Success.
00:31:48 0524 Getting the base directory for the domain.
00:31:48 0524 Success. The directory is 'C:\Users\karth\AppData\Local\XXXXX\'.
00:31:48 0524 Searching for the Add-in Express core library.
00:31:48 0524 Success. The 'AddinExpress.MSO.2005.dll' file is found.
00:31:48 0524 Creating an instance of the 'AddinExpress.Deployment.ADXRegistrator' class.
00:31:48 0524 Assembly identity is 'AddinExpress.MSO.2005'.
00:31:48 0524 Success.
00:31:48 0524 Unwrapping the instance of the 'AddinExpress.Deployment.ADXRegistrator' class.
00:31:48 0524 Success.
00:31:48 0524 Calling the managed registration procedure (DISPID = 1610743823).
00:31:48 1060 32 bits. The 'HKCU\Software\Microsoft\Office\Outlook\AddIns\XXXXX' registry key was created successfully for the 'XXXXX.AddinModule' class: LoadBehavior=3
00:31:48 1060 32 bits. The 'HKCU\CLSID\{f93f92c9-XXXXX-8f4a7cab3247}\InprocServer32' registry key was created successfully for the 'XXXXX.AddinModule' class: C:\Users\karth\AppData\Local\XXXXX\adxloader.dll
00:31:48 1060 64 bits. The 'HKCU\Software\Microsoft\Office\Outlook\AddIns\XXXXX' registry key was created successfully for the 'XXXXX.AddinModule' class: LoadBehavior=3
00:31:48 1060 64 bits. The 'HKCU\CLSID\{f93f92c9-XXXXX-8f4a7cab3247}\InprocServer32' registry key was created successfully for the 'XXXXX.AddinModule' class: C:\Users\karth\AppData\Local\XXXXX\adxloader64.dll
00:31:48 0524 Registration success.
00:31:48 0524 The add-in registration process is completed with HRESULT = 0.
Posted 18 Mar, 2019 23:37:23 Top
Andrei Smolin


Add-in Express team


Posts: 16198
Joined: 2006-05-11
Hello Mishal,

adxloader.log missing means Office doesn't even try to load your add-in.

Does your add-in show up on the File | Options | Add-ins page? If so, under what heading? If you open the COM Add-ins dialog and click your add-in, what is written at the bottom of the dialog window? Is your add-in listed in the Disabled Items dialog? I strongly recommend that you *attentively* check if any of the items in section "Troubleshooting add-in loading" applies.

Also check if there are any records in system logs and in the antivirus log related to your add-in or its files.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 19 Mar, 2019 03:55:21 Top
Mishal Parmar




Posts: 20
Joined: 2018-09-13
Hello Andrei,


No my add-in doesn't show up in the Add-in page. It is not showing in any section(Active, Inactive, Disable).
I have checked troubleshoot section but nothing much i extract from him.

Help me out for this.

Thanks
Posted 19 Mar, 2019 04:29:41 Top
Andrei Smolin


Add-in Express team


Posts: 16198
Joined: 2006-05-11
Hello Mishal,

Please open File | Office Account, capture a screenshot showing the version info to the right of the About Outlook button and send it to the support email address; find it in {Add-in Express installation folder}\readme.txt. Please make sure your email contains a link to this topic.

Check that all the registry keys are actually created: check section Locating COM Add-ins in the Registry, see the PDF file in the folder {Add-in Express}\Docs on your development PC, note that some of them are mentioned in the log above.

You can compare the keys on that machine with keys on a test machine. If comparing with your development machine, (1)unregister the add-in project from the IDE, (2) install the add-in and (3) look for the registry keys only after that.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 19 Mar, 2019 08:33:36 Top