When user move to calendar and move back to mail items, transition has some issues in outlook left panel

Add-in Express™ Support Service
That's what is more important than anything else

When user move to calendar and move back to mail items, transition has some issues in outlook left panel
 
Sandun Tharaka




Posts: 9
Joined: 2018-12-04
Hi, I am using BottomNavigation pane in olMailItem. But when user move to calendar and move back to mail items, transition has some issues in outlook left panel. It seems UI block for few second.

Can you give a help to fix that transition issue

Thanks
Posted 23 Jan, 2019 00:09:22 Top
Andrei Smolin


Add-in Express team


Posts: 16588
Joined: 2006-05-11
Hello Sandun,

Some issues? What issues?

Could you please send us a video demonstrating the issues? You can send it to the support email address; find it in {Add-in Express installation folder}\readme.txt; please make sure your email contains a link to this topic.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 23 Jan, 2019 03:18:06 Top
Sandun Tharaka




Posts: 9
Joined: 2018-12-04
Hi Andrei,

I just sent you an email to demonstarte the issue to your support email.

Thanks
Posted 23 Jan, 2019 03:37:07 Top
Andrei Smolin


Add-in Express team


Posts: 16588
Joined: 2006-05-11
Thank you, Sandun.

We cannot fix this issue. There's no workaround for it.

To switch to a folder, Outlook creates a snapshot of its top-level windows, show the screenshot above all windows and performs the switch behind that window; we assume they hide drawing issues from the user in this way. When the Outlook windows are ready, Outlook hides the screenshot. The issue occurs because Outlook doesn't know about an Add-in Express form embedded: it captures *Outlook* windows only (excluding an Add-in Express form) and then stretch the screenshot to hide the top-level Outlook windows. We made several attempts to solve the issue or find out a workaround. These failed.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 23 Jan, 2019 03:50:16 Top
Sandun Tharaka




Posts: 9
Joined: 2018-12-04
Thanks Andrei!
Posted 23 Jan, 2019 04:23:08 Top
Andrei Smolin


Add-in Express team


Posts: 16588
Joined: 2006-05-11
You are welcome.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 23 Jan, 2019 04:32:34 Top