Installation Problems

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Installation Problems
Failed to copy version_info.xml 
Michael Kaden




Posts: 251
Joined: 2017-11-15
Dear Andrei,

I get more and more clients who have problems with the installation

Error Message

I am still running AddInExpress 8.9 as I had problems with v 9

I have requested Windows, office, Excel versions and Browser Info, waiting for reply

I believe this is a compatibility problem as everything works perfect on Win 7 office 2010 Excel 14 and IE 11

Any idea would help greatly

thank you and kind regards

Michael
Posted 30 Oct, 2018 14:20:57 Top
Michael Kaden




Posts: 251
Joined: 2017-11-15
Dear Andrei

The client is using:

Chrome browser
Windows10
Excel Office 365 (but I did not open Excel; error message came after opening downloaded alera.exe)

The download of the add in is at

aleraSoft Excel AddIn

Can you reproduce the problem?
What is the solution?

Thank you and kind regards

Michael
Posted 30 Oct, 2018 22:21:16 Top
Andrei Smolin


Add-in Express team


Posts: 17132
Joined: 2006-05-11
Hello Michael,

My Symantec antivirus declares your alera.exe dangerous; threat name is Heur.AdvML.C; it also provides this link: https://www.symantec.com/security_response/sape/.

Could you please make sure you don't use adxloader.dll, adxregistrator.exe of version 9.0? You should use either 8.9 or 9.1. The issue is: that Add-in Express build used VS 2015 to compile these utilities and this caused many antiviruses to blame Add-in Express files. Version 8.9 and 9.1 use VS 2010 to build the same files and no antivirus triggers any warning.

Also check if the users can access that version_info.xml.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 31 Oct, 2018 05:19:50 Top
Michael Kaden




Posts: 251
Joined: 2017-11-15
Dear Andrei,

I looked at your link, however it did no give me any idea how to fix the virus issue?

I checked with virustotal.com

No virus found in version_info.xml, aleraSetup(2.0.0).msi, alera.updater.exe.config.deploy, alera.updater.exe.config.deploy

alera.exe found CrowdStrike Falcon (ML) malicious_confidence_60% (D) 68 other virus scanners found nothing


However I find many on google about Heur.AdvML.C being a false positive.

I have then published a new alera.exe (version 16) and the virustotal showed no more virus

kindy check

alera setup

I have the following in the project loader folder

adxloader.alera.dll Version 8.9.4453.0
adxloader64.alera.dll Version 8.9.4453.0

then in the Redistributables folder

adxloader.dll Version 8.9.4453.0
adxloader64.dll Version 8.9.4453.0

and

adxregistrator.exe Version 8.9.4453.0

However I have VS 2017 installed so how can VS 2010 be used to build the files?

I then installed Chrome and could install the AddIn with no problem.

I do not have Windows 10 nor Office 365

Could you try to find out?

Thank you and kind regards

Michael
Posted 31 Oct, 2018 06:34:14 Top
Andrei Smolin


Add-in Express team


Posts: 17132
Joined: 2006-05-11
Michael Kaden writes:
so how can VS 2010 be used to build the files?


On our end, not on yours. We need to build those executables to provide them to you.

This build works correctly for me. It installs and updates with no issues.

I see that the updater is installed in AppData\Local\alera\{giud}. I expected it to be installed to AppData\Local\Temp\{giud}. I'll find out if this might impose anything unwanted.

Anyway, I download version_info.xml with no issue. I suggest that you check if your customers can download or open that file in their browsers.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 31 Oct, 2018 08:22:38 Top
Michael Kaden




Posts: 251
Joined: 2017-11-15
Dear Andrei,

thank you very much for your prompt reply.

If I install the AddIn from the internet it shows Installation directory:

C:\Users\Alera 02\AppData\Local\alera\alera Thermal\

It then installs the following files:

In C:\Users\Alera 02\AppData\Local\alera\647560FF0B3F41198C8533E36B848185\1.0.16\

alera.updater.exe
alera.updater.exe.config

In C:\Users\Alera 02\AppData\Local\alera\alera Thermal\

AddinExpress.MSO.2005.dll
adxloader.alera.dll
adxloader.dll.manifest
adxloader64.alera.dll
adxregistrator.exe
alera.dll
alera.ico
Microsoft.Office.Interop.Excel.dll
Microsoft.Vbe.Interop.dll
Office.dll
stdole.dll

I first believe that the version_info.xml is not downloaded, at least I cannot find it anywhere in

C:\Users\Alera 02\AppData\Local\alera\alera Thermal\


I believed because I set https://www.alerasoftlib.de/SetUp as the Installation URL, the updater would look for the version_info.xml on the URL

Now I found out that it actually puts the version_info.xml in the VS project MSI publish location on my drive.

I have the impression that my specifications on the publish set up are wrong? What I do, I publish to my local Folder MSIPublish and then transfer the files via FTP to the internet server.

See Screenshot of publish set up:

Publish settings

Strange that up to now this worked.

Thank you for your help & kind regards

Michael

P.S. I just got the same error from a client who runs Win 7 Prof. MS Excel 2010 and IE 11, the same as I have on my machine.
Posted 31 Oct, 2018 09:28:05 Top
Andrei Smolin


Add-in Express team


Posts: 17132
Joined: 2006-05-11
Michael Kaden writes:
I first believe that the version_info.xml is not downloaded, at least I cannot find it anywhere in


That file is downloaded and parsed by the updater; it is never put in any folder.

Michael Kaden writes:
I believed because I set https://www.alerasoftlib.de/SetUp as the Installation URL, the updater would look for the version_info.xml on the URL


I've opened version_info.xml from that URL. The error message you provided in your original post makes me ask you (again): Could you please try to open https://www.alerasoftlib.de/SetUp/version_info.xml on any of the affected machines?

Michael Kaden writes:
Now I found out that it actually puts the version_info.xml in the VS project MSI publish location on my drive.


This is described in the manual; see section Files Generated by ClickTwice, see the PDF file in the folder {Add-in Express}\Docs on your development PC.

Michael Kaden writes:
P.S. I just got the same error from a client who runs Win 7 Prof. MS Excel 2010 and IE 11, the same as I have on my machine.


Let that user open https://www.alerasoftlib.de/SetUp/version_info.xml. Is that file is viewable/downloadable for that user?

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 31 Oct, 2018 10:47:41 Top
Michael Kaden




Posts: 251
Joined: 2017-11-15
Dear Andrei,

I got feedback from the client using Win 7. Office 2010 and IE 11. He confirms that the link will open the XML file. He send me a screen shot.

He tried the installation again and got the same error. However I was trying to create such an error. If I lose the internet connection during the installation process, I get

Loss of server error

As Error 3, if I am not mistaken is a Windows system error, that a path is not found? That is why I tried it with a broken internet connection during installation but the error looks different so it must be something else?

His error message again:

Clients Installation Error

Any idea what it could be and how we can fix it?

Thank you for your help & kind regards

Michael
Posted 01 Nov, 2018 04:31:02 Top
Andrei Smolin


Add-in Express team


Posts: 17132
Joined: 2006-05-11
Hello Michael,

When the user gets the message, while it is still shown, check if the following folder exists: "AppData\<project name>_<date in number format>". That folder should contain a non-empty version_info.xml. Is this so? If yes, please send me that file to the support email address.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 02 Nov, 2018 01:41:33 Top
Andrei Smolin


Add-in Express team


Posts: 17132
Joined: 2006-05-11
A correction: "AppData\Local\<project name>_<date in number format>"

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 02 Nov, 2018 03:16:34 Top