Error when running Addin express MSI Uninstaller

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Error when running Addin express MSI Uninstaller
 
Mishal Parmar




Posts: 20
Joined: 2018-09-13
Hello,

We are deploying our addin using windows installer (msi). We use add in express designer to generate visual studio installer project. We would like to add another custom action to the msi, that will be executed at time of uninstall. For that we added installer class and added a primary output as another custom action after the adxregistrator.exe action.
But as soon as we add it, we success for installation, but failed for uninstall as we have added custom action in uninstall., the setup process failed with following error:

Error 1001. InstallUtilLib.dll: Unknown error.


Also, While Publishing using Msi based web development. In window 7 installation we get this kind of error.

[img]http://prntscr.com/kzriqt[/img]

Any idea how to fix / workaround it ?
Posted 28 Sep, 2018 05:24:08 Top
Andrei Smolin


Add-in Express team


Posts: 16673
Joined: 2006-05-11
Hello Mishal,

Mishal Parmar writes:
Error 1001. InstallUtilLib.dll: Unknown error.


Please check https://www.add-in-express.com/forum/read.php?FID=5&TID=15101. If that page doesn't answer your question, you should google for an answer. Note that this issue is outside of scope of support services.

Mishal Parmar writes:
In window 7 installation we get this kind of error.


Make sure you provide a correct URL in the Installation UrL field.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 28 Sep, 2018 06:37:22 Top
Mishal Parmar




Posts: 20
Joined: 2018-09-13
Hello Andrei,



I have already checked that but didn't get anything from answer thats why created new thread. I am facing that type of same error. Its any kind of way to handle custom event with adxregister.exe. (Both should work or it is not possible with addin express to set custom action at time uninstall)

Make sure you provide a correct URL in the Installation UrL field.


It is working proper for other windows like window 10, window 7 service pack 1. But issue occurred for only window 7.

Thanks


Regards
Mishal Parmar
Posted 28 Sep, 2018 07:21:52 Top
Andrei Smolin


Add-in Express team


Posts: 16673
Joined: 2006-05-11
Mishal Parmar writes:
Its any kind of way to handle custom event with adxregister.exe. (Both should work or it is not possible with addin express to set custom action at time uninstall)


I suppose you've set up your custom action incorrectly. Please use this google search to find what might cause this error: https://www.google.com/search?q=Error+1001.+InstallUtilLib.dll%3A+Unknown+error&ie=utf-8&oe=utf-8.

Mishal Parmar writes:
It is working proper for other windows like window 10, window 7 service pack 1. But issue occurred for only window 7.


I'd suggest checking that system. Firewall? Antivirus? System logs?

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 28 Sep, 2018 07:48:03 Top